Information systems failures—a survey and classification of the empirical literature
Oxford Surveys in Information Technology
Unifying the fragmented models of information systems implementation
Critical issues in information systems research
The measurement of end-user computing satisfaction
MIS Quarterly
Explaining the role of user participation in information system use
Management Science
The measurement of user information satisfaction
Communications of the ACM
Factors influencing the adoption of Internet banking
Journal of the AIS
Understanding Post-Adoption Behavior in the Context of Online Services
Information Systems Research
ICEC '03 Proceedings of the 5th international conference on Electronic commerce
Designing sticky knowledge networks
Communications of the ACM - Adaptive complex enterprises
Integrating perceived playfulness into expectation-confirmation model for web portal context
Information and Management
ICEC '05 Proceedings of the 7th international conference on Electronic commerce
The impact of service level on the acceptance of application service oriented medical records
Information and Management
The role of moderating factors in user technology acceptance
International Journal of Human-Computer Studies
Understanding e-learning continuance intention: An extension of the Technology Acceptance Model
International Journal of Human-Computer Studies
International Journal of Human-Computer Studies - Human-computer interaction research in the managemant information systems discipline
International Journal of Human-Computer Studies - Human-computer interaction research in the managemant information systems discipline
B2C Web site quality and emotions during online shopping episodes: an empirical study
Information and Management
Regret avoidance as a measure of DSS success: An exploratory study
Decision Support Systems
How interfirm collaboration benefits IT innovation
Information and Management
What keeps online customers repurchasing through the internet?
ACM SIGecom Exchanges
A balanced thinking-feelings model of information systems continuance
International Journal of Human-Computer Studies
Journal of Management Information Systems
Why Do Internet Users Stick with a Specific Web Site? A Relationship Perspective
International Journal of Electronic Commerce
Proceedings of the ninth international conference on Electronic commerce
Dialectic decision support systems: System design and empirical evaluation
Decision Support Systems
It's more than just use: An exploration of telemedicine use quality
Decision Support Systems
Post-adoption behavior of users of Internet Service Providers
Information and Management
An empirical analysis of the antecedents of web-based learning continuance
Computers & Education
Journal of Information Science
The continued usage of business e-learning courses in Hong Kong corporations
Education and Information Technologies
International Journal of Electronic Commerce
A temporal approach to expectations and desires from knowledge management systems
Decision Support Systems
An empirical investigation of the key determinants of data warehouse adoption
Decision Support Systems
Organisational influences on attitudes in mandatory system use environments: a longitudinal study
International Journal of Business Information Systems
System deep usage in post-acceptance stage: a literature review and a new research framework
International Journal of Business Information Systems
Understanding the effects of relationships on the intention of a firm to adopt e-banking
International Journal of Electronic Finance
Deconstructing mobile commerce service with continuance intention
International Journal of Mobile Communications
International Journal of Mobile Communications
Managing customer retention in the UK online banking sector
International Journal of Information Technology and Management
Understanding Web-based learning continuance intention: The role of subjective task value
Information and Management
Understanding information systems continuance: The case of Internet-based learning technologies
Information and Management
Exploring the effects of direct experience on IT use: An organizational field study
Information and Management
Explaining IS continuance in environments where usage is mandatory
Computers in Human Behavior
Understanding the behavior of mobile data services consumers
Information Systems Frontiers
The impact of information technology on individual and firm marketing performance
Behaviour & Information Technology
End-user adoption of animated interface agentsin everyday work applications
Behaviour & Information Technology
Switching between consumer technologies
Communications of the ACM
Interface design and emotions experienced on B2C Web sites: Empirical testing of a research model
Computers in Human Behavior
Information and Management
User Information Satisfaction with a Knowledge-Based Virtual Community: An Empirical Investigation
WSKS '08 Proceedings of the 1st world summit on The Knowledge Society: Emerging Technologies and Information Systems for the Knowledge Society
Exploring continued online service usage behavior: The roles of self-image congruity and regret
Computers in Human Behavior
Journal of the American Society for Information Science and Technology
Behaviour & Information Technology
International Journal of Electronic Commerce
The Moderating Effect of Transaction Experience on the Decision Calculus in On-Line Repurchase
International Journal of Electronic Commerce
Post-Adoption Behaviors of E-Service Customers: The Interplay of Cognition and Emotion
International Journal of Electronic Commerce
International Journal of Electronic Commerce
Understanding participant loyalty intentions in virtual communities
WSEAS Transactions on Information Science and Applications
A review of the factors which influence the use and usefulness of information systems
Environmental Modelling & Software
User behaviors toward mobile data services: The role of perceived fee and prior experience
Expert Systems with Applications: An International Journal
Expert Systems with Applications: An International Journal
The effect of emotions and cognitions on continuance intention in information systems
WSEAS Transactions on Information Science and Applications
Predicting the continuance usage of information systems: a comparison of three alternative models
WSEAS Transactions on Information Science and Applications
Do web sites change customers' beliefs? A study of prior-posterior beliefs in e-commerce
Information and Management
Social relationship and its role in knowledge management systems usage
Information and Management
International Journal of Electronic Finance
International Journal of Human-Computer Studies
Journal of the American Society for Information Science and Technology
The role of task-technology fit as users' motivation to continue information system use
Computers in Human Behavior
Understanding the sustainability of a virtual community: model development and empirical test
Journal of Information Science
International Journal of Mobile Learning and Organisation
Trust and Electronic Government Success: An Empirical Study
Journal of Management Information Systems
Information Systems Research
How to keep members using the information in a computer-supported social network
Computers in Human Behavior
Measures of perceived end-user computing competency in an organizational computing environment
Knowledge-Based Systems
Business Process Modeling: Current Issues and Future Challenges
CAiSE '09 Proceedings of the 21st International Conference on Advanced Information Systems Engineering
Can affective factors contribute to explain continuance intention of web-based services?
Proceedings of the 11th International Conference on Electronic Commerce
Understanding the consequences of information systems service quality on IS service reuse
Information and Management
Individual characteristics and the intention to continue project escalation
Computers in Human Behavior
E-auction web assessment model in China
Electronic Commerce Research
Social interaction and continuance intention in online auctions: A social capital perspective
Decision Support Systems
Understanding the role of gender in bloggers' switching behavior
Decision Support Systems
Usability, quality, value and e-learning continuance decisions
Computers & Education
Journal of Management Information Systems
Task-technology fit and user acceptance of online auction
International Journal of Human-Computer Studies
Continued usage of technology versus situational factors: An empirical analysis
Journal of Engineering and Technology Management
Computers in Human Behavior
Understanding the continuous self-disclosure of bloggers from the cost-benefit perspective
HSI'09 Proceedings of the 2nd conference on Human System Interactions
Integrating perceived playfulness into expectation-confirmation model for web portal context
Information and Management
The impact of service level on the acceptance of application service oriented medical records
Information and Management
International Journal of Mobile Communications
Activity labeling in process modeling: Empirical insights and recommendations
Information Systems
A theoretical model of intentional social action in online social networks
Decision Support Systems
User response to free trial restrictions: a coping perspective
HCI'07 Proceedings of the 12th international conference on Human-computer interaction: interaction design and usability
KSEM'07 Proceedings of the 2nd international conference on Knowledge science, engineering and management
The end of the information system life: a model of is discontinuance
ACM SIGMIS Database
Understanding consumer acceptance of mobile payment services: An empirical analysis
Electronic Commerce Research and Applications
Expert Systems with Applications: An International Journal
Information Systems Frontiers
An integrated model of mobile internet services usage and continuance
International Journal of Mobile Communications
Journal of Information Science
Antecedents and determinants of information technology habit
Information and Management
Information and Management
Computers in Human Behavior
Assessing blog-user satisfaction using the expectation and disconfirmation approach
Computers in Human Behavior
International Journal of Mobile Communications
Information Systems Research
Measuring enterprise IT capability: A total IT capability perspective
Knowledge-Based Systems
Expert Systems with Applications: An International Journal
e-Learning continuance intention: Moderating effects of user e-learning experience
Computers & Education
Managing culture creep: Toward a strategic model of user IT culture
The Journal of Strategic Information Systems
Knowledge mapping for rapidly evolving domains: A design science approach
Decision Support Systems
The adoption of hyped technologies: a qualitative study
Information Technology and Management
Let's Shop Online Together: An Empirical Investigation of Collaborative Online Shopping Support
Information Systems Research
Antecedents of consumers' intentions to upgrade their mobile phones
Telecommunications Policy
Understanding the intention to follow the advice obtained in an online travel community
Computers in Human Behavior
Computers in Human Behavior
Dusting for science: motivation and participation of digital citizen science volunteers
Proceedings of the 2011 iConference
Electronic Commerce Research and Applications
From marketplace to marketspace: Investigating the consumer switch to online banking
Electronic Commerce Research and Applications
Using SERVQUAL to assess the quality of e-learning experience
Computers in Human Behavior
Antecedents of application service continuance: A synthesis of satisfaction and trust
Expert Systems with Applications: An International Journal
Impact of network effects and diffusion channels on home computer adoption
Decision Support Systems
Electronic Commerce Research and Applications
Punishment, Justice, and Compliance in Mandatory IT Settings
Information Systems Research
Why adoption and use behavior of IT/IS cannot last?--two studies in China
Information Systems Frontiers
Computers in Human Behavior
Reliability, mindfulness, and information systems
MIS Quarterly
Investigation of the antecedents and consequences of gamer satisfaction: An individual perspective
Computers in Entertainment (CIE) - Theoretical and Practical Computer Applications in Entertainment
Impact of blog design features on blogging satisfaction: an impression management perspective
OCSC'11 Proceedings of the 4th international conference on Online communities and social computing
Teenagers in social virtual worlds: Continuous use and purchasing behavior in Habbo Hotel
Computers in Human Behavior
Smartphones as smart pedagogical tools: Implications for smartphones as u-learning devices
Computers in Human Behavior
Computers in Human Behavior
Timing of Adaptive Web Personalization and Its Effects on Online Consumer Behavior
Information Systems Research
Perceived fit and satisfaction on online learning performance: an empirical study
Edutainment'11 Proceedings of the 6th international conference on E-learning and games, edutainment technologies
INTERACT'11 Proceedings of the 13th IFIP TC 13 international conference on Human-computer interaction - Volume Part III
Electronic Commerce Research and Applications
International Journal of Electronic Commerce
International Journal of Information and Communication Technology
Understanding use continuance in virtual worlds: Empirical test of a research model
Information and Management
The effect of pre- and post-service performance on consumer evaluation of online retailers
Decision Support Systems
Telecommunications Policy
Evaluating the value of collaboration systems in collocated teams: A longitudinal analysis
Computers in Human Behavior
Knowledge management systems (KMS) continuance in organizations: a social relational perspective
KSEM'06 Proceedings of the First international conference on Knowledge Science, Engineering and Management
What Drives Social Commerce: The Role of Social Support and Relationship Quality
International Journal of Electronic Commerce
Journal of Management Information Systems
User Acceptance of Agile Information Systems: A Model and Empirical Test
Journal of Management Information Systems
Acceptance of mobile technology in hedonic scenarios
BCS '10 Proceedings of the 24th BCS Interaction Specialist Group Conference
Factors influencing the continuance intention to the usage of Web 2.0: An empirical study
Computers in Human Behavior
Education and Information Technologies
Learning continuance of accounting information systems an expectation-confirmation perspective
International Journal of Information Systems and Change Management
Understanding sustained participation in transactional virtual communities
Decision Support Systems
International Journal of Business Information Systems
Transforming e-services evaluation data into business analytics using value models
Electronic Commerce Research and Applications
International Journal of Human-Computer Studies
Information and Organization
An assessment of customers' e-service quality perception, satisfaction and intention
International Journal of Information Management: The Journal for Information Professionals
The roles of habit and web site quality in e-commerce
International Journal of Information Management: The Journal for Information Professionals
International Journal of Information Management: The Journal for Information Professionals
The intellectual development of the technology acceptance model: A co-citation analysis
International Journal of Information Management: The Journal for Information Professionals
Understanding the dynamics of users' belief in software application adoption
International Journal of Information Management: The Journal for Information Professionals
International Journal of Information Management: The Journal for Information Professionals
Information technology adoption behavior life cycle: Toward a Technology Continuance Theory (TCT)
International Journal of Information Management: The Journal for Information Professionals
Towards an integrated model of IT acceptance in healthcare
Decision Support Systems
Evaluating citizens' readiness to embrace e-government services
Proceedings of the 13th Annual International Conference on Digital Government Research
Information Systems and e-Business Management
A novel mobile recommender system for indoor shopping
Expert Systems with Applications: An International Journal
Information Systems Use: Construct conceptualization and scale development
Computers in Human Behavior
Computers in Human Behavior
The prod of on-site course inflexibility
International Journal of Learning Technology
Expectation Confirmation in Technology Use
Information Systems Research
To use or not to use: understanding the factors affecting continuance intention of mobile banking
International Journal of Mobile Communications
Computers in Human Behavior
Critical review of the e-loyalty literature: a purchase-centred framework
Electronic Commerce Research
International Journal of Mobile Communications
Computers in Human Behavior
Factors influencing the behaviour of the online group of Asian purchasers
International Journal of Information Systems and Change Management
Understanding continuance usage of mobile services
International Journal of Mobile Communications
An empirical examination of continuance intention of mobile payment services
Decision Support Systems
Routinisation of B2B E-commerce by small firms: A process perspective
Information Systems Frontiers
Adoption and Usage of Healthcare Portals: Examining the Factors Influencing Consumers' Decisions
International Journal of Organizational and Collective Intelligence
A Preliminary Classification of Usage Measures in Information System Acceptance: A Q-Sort Approach
International Journal of Technology Diffusion
Influences of Demographic Information as Moderating Factors in Adoption of M-Learning
International Journal of Technology Diffusion
Students' expectation, confirmation, and continuance intention to use electronic textbooks
Computers in Human Behavior
Why do not satisfied consumers show reuse behavior? The context of online games
Computers in Human Behavior
A Technology Commitment Model of Post-Adoption Behavior
Information Resources Management Journal
Mandatory Usage of Mobile IS by Unsophisticated Users: Welfare and Compatibility with Work
Information Resources Management Journal
Student and Instructor Satisfaction with E-learning Tools in Online Learning Environments
International Journal of Information and Communication Technology Education
Investigating Technology Commitment in Instant Messaging Application Users
Journal of Organizational and End User Computing
In or Out: An Integrated Model of Individual Knowledge Source Choice
Journal of Organizational and End User Computing
Journal of Organizational and End User Computing
Validation of the B2E Portal User Satisfaction B2EPUS Scale: Empirical Evidence from South Africa
Journal of Electronic Commerce in Organizations
IBF: An Integrated Business Framework for Virtual Communities
Journal of Electronic Commerce in Organizations
A Comparative Study of the Effects of Low and High Uncertainty Avoidance on Continuance Behavior
Journal of Global Information Management
Investigating Web 2.0 Application Impacts on Knowledge Workers' Decisions and Performance
Information Resources Management Journal
The Post-Adoption Phase of Broadband in Small Businesses
Information Resources Management Journal
Journal of Management Information Systems
Attracted to or Locked In? Predicting Continuance Intention in Social Virtual World Services
Journal of Management Information Systems
Journal of Management Information Systems
An empirical study on investigating the role of KMS in promoting trust within GSD teams
Proceedings of the 17th International Conference on Evaluation and Assessment in Software Engineering
Development and validation of an instrument to measure user perceived service quality of mHealth
Information and Management
Proceedings of the 5th ACM SIGCHI symposium on Engineering interactive computing systems
Social networks: intentions and usage
Proceedings of the 2013 International Conference on Information Systems and Design of Communication
International Journal of E-Adoption
International Journal of e-Collaboration
Computers in Human Behavior
Online idea contests: identifying factors for user retention
OCSC'13 Proceedings of the 5th international conference on Online Communities and Social Computing
International Journal of e-Collaboration
Information Systems Frontiers
Effects of cognitive and social factors on system utilization and performance outcomes
Information and Management
Consuming information systems: An economic model of user satisfaction
Decision Support Systems
Impact of different conceptualisations of system use on Facebook continuance
International Journal of Web Based Communities
The temporal relationships among habit, intention and IS uses
Computers in Human Behavior
A systematic review of Internet banking adoption
Telematics and Informatics
Electronic Commerce Research and Applications
User Continuance Intention Towards Mobile Internet Service: The Case Of WiMAX in Korea
Journal of Global Information Management
Application of Behavioral Theory in Predicting Consumers Adoption Behavior
Journal of Information Technology Research
Segmentation of Information Systems Users: The Finite Mixture Partial Least Squares Method
Journal of Organizational and End User Computing
Semantic Recommendation of Information Sources for Lifelong Learning
Journal of Integrated Design & Process Science
Understanding the evolution of consumer trust in mobile commerce: a longitudinal study
Information Technology and Management
Users' intrinsic and extrinsic drivers to use a web-based educational environment
Computers & Education
International Journal of Information Management: The Journal for Information Professionals
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This paper examines cognitive beliefs and affect influencing one's intention to continue using (continuance) information systems (IS). Expectation-confirmation theory is adapted from the consumer behavior literature and integrated with theoretical and empirical findings from prior IS usage research to theorize a model of IS continuance. Five research hypotheses derived from this model are empirically validated using a field survey of online banking users. The results suggest that users' continuance intention is determined by their satisfaction with IS use and perceived usefulness of continued IS use. User satisfaction, in turn, is influenced by their confirmation of expectation from prior IS use and perceived usefulness. Post-acceptance perceived usefulness is influenced by users' confirmation level. This study draws attention to the substantive differences between acceptance and continuance behaviors, theorizes and validates one of the earliest theoretical models of IS continuance, integrates confirmation and user satisfaction constructs within our current understanding of IS use, conceptualizes and creates an initial scale for measuring IS continuance, and offers an initial explanation for the acceptance-discontinuance anomaly.