Why do people use information technology?: a critical review of the technology acceptance model
Information and Management
International Journal of Human-Computer Studies
Understanding e-learning continuance intention: An extension of the Technology Acceptance Model
International Journal of Human-Computer Studies
International Journal of Human-Computer Studies - Human-computer interaction research in the managemant information systems discipline
Information and Management
Computers in Human Behavior
International Journal of Mobile Communications
Physician acceptance of information technologies: Role of perceived threat to professional autonomy
Decision Support Systems
Impact of media richness and flow on e-learning technology acceptance
Computers & Education
Information and Management
Investigating mobile wireless technology adoption: An extension of the technology acceptance model
Information Systems Frontiers
Expert Systems with Applications: An International Journal
Methodological Review: The Technology Acceptance Model: Its past and its future in health care
Journal of Biomedical Informatics
Repurchase intention in B2C e-commerce-A relationship quality perspective
Information and Management
Factors influencing the continuance intention to the usage of Web 2.0: An empirical study
Computers in Human Behavior
Analysis of fuzzy Decision Making Trial and Evaluation Laboratory on technology acceptance model
Expert Systems with Applications: An International Journal
The effects of relationship quality and switching barriers on customer loyalty
International Journal of Information Management: The Journal for Information Professionals
International Journal of Information Management: The Journal for Information Professionals
Factors influencing teachers' intention to use technology: Model development and test
Computers & Education
Towards an integrated model of IT acceptance in healthcare
Decision Support Systems
To use or not to use: understanding the factors affecting continuance intention of mobile banking
International Journal of Mobile Communications
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This study extends the Technology Acceptance Model (TAM) by incorporating relationship quality as a mediator to construct a comprehensive framework for understanding the influence on continuance intention in the hospital e-appointment system. A survey of 334 Taiwanese citizens who were contacted via phone or the Internet and Structural Equation Modeling (SEM) is used for path analysis and hypothesis tests. The study shows that perceived ease of use (PEOU) and perceived usefulness (PU) have significant influence on continuance intention through the mediation of relationship quality, consisting of satisfaction and trust. The direct impact of relationship quality on continuance intention is also significant. The analytical results reveal that the relationship between the hospital, patients and e-appointment users can be improved via enhancing the continued usage of e-appointment. This paper also proposes a general model to synthesize the essence of PEOU, PU, and relationship quality for explaining users' continuous intention of e-appointment.