Developing and validating an instrument for measuring user-perceived web quality
Information and Management
Understanding Post-Adoption Behavior in the Context of Online Services
Information Systems Research
Antecedents of B2C Channel Satisfaction and Preference: Validating e-Commerce Metrics
Information Systems Research
Predicting e-services adoption: a perceived risk facets perspective
International Journal of Human-Computer Studies - Special issue on HCI and MIS
Frictionless Commerce? A Comparison of Internet and Conventional Retailers
Management Science
Information Systems Frontiers
What drives mobile commerce? An empirical evaluation of the revised technology acceptance model
Information and Management
The exploration of customer satisfaction model from a comprehensive perspective
Expert Systems with Applications: An International Journal
Computers in Human Behavior
Barriers and drivers in the adoption of current and future mobile services in Finland
Telematics and Informatics
The effect of service employees' technology readiness on technology acceptance
Information and Management
Adoption of internet banking: an empirical study in Hong Kong
Decision Support Systems
The impact of Web quality and playfulness on user acceptance of online retailing
Information and Management
Investigation on the model of consumers' perceived risk-integrated viewpoint
Expert Systems with Applications: An International Journal
Providing web services to mobile users: the architecture design of an m-service portal
International Journal of Mobile Communications
Understanding information systems continuance: The case of Internet-based learning technologies
Information and Management
International Journal of Mobile Communications
An empirical analysis of online game service satisfaction and loyalty
Expert Systems with Applications: An International Journal
User acceptance of computer-mediated communication: The SkypeOut case
Expert Systems with Applications: An International Journal
Expert Systems with Applications: An International Journal
Information and Management
International Journal of Electronic Finance
Electronic Commerce Research and Applications
Techno-Ready Marketing: How and Why Your Customers Adopt Technology
Techno-Ready Marketing: How and Why Your Customers Adopt Technology
Determinants of behavioral intention to mobile banking
Expert Systems with Applications: An International Journal
Assessing user experiences and usage intentions of m-banking service
International Journal of Mobile Communications
An evaluation of e-banking and m-banking adoption factors and preference in Malaysia: a case study
International Journal of Mobile Communications
An empirical model of customer loyalty in the Jordanian Mobile Telecommunications Market
International Journal of Mobile Communications
The effect of trust transference in multi-banking channels; offline, online and mobile
International Journal of Mobile Communications
The influence of perceived characteristics of innovating on 4G mobile adoption
International Journal of Mobile Communications
Determinants of adoption of Mobile Healthcare Service
International Journal of Mobile Communications
Trust and TAM in online shopping: an integrated model
MIS Quarterly
The adoption of virtual banking: an empirical study
International Journal of Information Management: The Journal for Information Professionals
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The purpose of this study is to figure out the determinants that affect the customers in mobile banking. This research offers a theoretical understanding on the conceptual model regarding the formation of relationship quality and continuance intention towards m-banking by simultaneously considering service quality, perceived risk and technology readiness as exogenous impacts. Based on the online survey of 390 m-banking experienced participants, this study uses the structural equation modelling approach to test the research model. The results show that technology readiness and service quality has indirectly significant influence on continuance intention through the mediation of relationship quality, consisting of satisfaction and trust. Hence, perceived risk had surprisingly no significant impact on relationship quality. This study represents a thorough understanding on the research model of continuance intention, and the managerial implications of mobile banking to researchers and practitioners are discussed.