International Journal of Electronic Finance
IBM Journal of Research and Development
Using SERVQUAL to assess the quality of e-learning experience
Computers in Human Behavior
Journal of Engineering and Technology Management
Factors influencing the continuance intention to the usage of Web 2.0: An empirical study
Computers in Human Behavior
To use or not to use: understanding the factors affecting continuance intention of mobile banking
International Journal of Mobile Communications
The perspective of a revised TRAM on social capital building: The case of Facebook usage
Information and Management
International Journal of Business Information Systems
Check-in services and passenger behaviour: Self service technologies in airport systems
Computers in Human Behavior
Comprehensive framework for internet banking adoption: an empirical analysis in the Indian context
International Journal of Business Information Systems
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Today's competitive world is increasingly characterized by technology-assisted services and transactions. Self-service technologies (SSTs) continue to be a critical component of customer-firm interactions but not all customers like to use SSTs or are ready to use them. In this study, we examine the role of customer's technology readiness (TR) and assess the influence of TR on both satisfaction and behavioral intentions toward SSTs. We first review the relevant literature on technology readiness, satisfaction and behavioral intentions, then explore their relationships, and present our research framework and hypotheses. This model was tested with a sample of 413 consumers. The hypothesized model was statistically significantly supported, indicating that TR does influence customer satisfaction and behavioral intention with SSTs. Implications of the results are then discussed.