Journal of Management Information Systems
Sustaining IT advantage: the role of structural differences
MIS Quarterly - Special issue on the strategic use of information systems
Banking on information technology: converting IT spending into firm performance
Strategic information technology management
Investment in information systems and the financial performance of the firm
Information and Management
Computers in Human Behavior
Can information technology enable profitable diversification? An empirical examination
Journal of Engineering and Technology Management
Transforming resources to improve performance of technology-based firms: A Taiwanese Empirical Study
Journal of Engineering and Technology Management
Online banking: a field study of drivers, development challenges, and expectations
International Journal of Information Management: The Journal for Information Professionals
Journal of Engineering and Technology Management
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More and more enterprises are taking advantage of self-service technologies (SSTs) in their customer-related operating activities, especially service firms. Although research on SSTs is prevalent, few studies have examined the impact of SSTs on firm financial performance. Given the growing importance of SSTs in the service industries in general and in the banking industry in particular, we therefore empirically examined the impacts of ATMs, one of the most widely accepted SSTs, on bank financial performance. Contrary to the existing literature, our results show ATMs have a positive relationship with profitability. However, we find no association between ATMs and growth performance.