Online banking: a field study of drivers, development challenges, and expectations

Authors:
Adel M Aladwani
Affiliations:
Department of Quantitative Methods and Information Systems, College of Administrative Sciences, Kuwait University, P.O. Box 34927, Edailiyah, Kuwait 73251
Venue:
International Journal of Information Management: The Journal for Information Professionals
Year:
2001

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Abstract

Online banking is the newest and least understood delivery channel for retail banking services. Yet, few, if any, studies were reported quantifying the issues relevant to this cutting-edge technology. This paper reports the results of a quantitative study of the perceptions of banks' executive and IT managers and potential customers with regard to the drivers, development challenges, and expectations of online banking. The findings will be useful for both researchers and practitioners who seek to understand the issues relevant to online banking.