Human-computer interaction
Working with interface metaphors
Human-computer interaction
Applying writing guidelines to Web pages
CHI 98 Cconference Summary on Human Factors in Computing Systems
Web site usability: a designer's guide
Web site usability: a designer's guide
Measuring usability: are effectiveness, efficiency, and satisfaction really correlated?
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
Satisfiers and dissatisfiers: a two-factor model for website design and evaluation
Journal of the American Society for Information Science
Internet-based e-banking and consumer attitudes: an empirical study
Information and Management
ACM SIGCHI Bulletin - a supplement to interactions - A supplement to interactions
E-banking and customer preferences in Malaysia: an empirical investigation
Information Sciences—Informatics and Computer Science: An International Journal - Internet computing
Empirical research in on-line trust: a review and critical assessment
International Journal of Human-Computer Studies - Special issue: Trust and technology
Success and failure in Web-based financial services
Communications of the ACM - New architectures for financial services
Building security and trust in online banking
CHI '05 Extended Abstracts on Human Factors in Computing Systems
Technology acceptance model for internet banking: an invariance analysis
Information and Management
Online banking: a field study of drivers, development challenges, and expectations
International Journal of Information Management: The Journal for Information Professionals
Functionality and usability in design for eStatements in eBanking services
Interacting with Computers
Humour, Relationship Maintenance and Personality Matching in automated dialogue: A controlled study
Interacting with Computers
Exploring the effects of experience on wiki anxiety and wiki usability: an online study
Proceedings of the 23rd British HCI Group Annual Conference on People and Computers: Celebrating People and Technology
Internet banking versus other banking channels: Young consumers' view
International Journal of Information Management: The Journal for Information Professionals
International Journal of Technology and Human Interaction
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This paper describes results of a usability study of contrasting user-interface designs for Internet Banking (eBanking). Two specific interface metaphors were compared in the first experiment, linear form filling and array editing interaction modes. Terminology in the interaction dialogue was compared in the second experiment, using typical banking language and a generic, plain language interface. This research aimed to perform usability evaluation and comparison of the alternative interface designs to illuminate the development of new eBanking services. This research involved sixty-one participants (Internet users and customers of the involved Bank) exploring the designs in controlled experiments involving hands-on experience. Banks are interested in ensuring their eBanking services are highly customer-centric and that the interface matches customer expectations in order to drive customers towards this lower cost channel. The results of the first experiment (N=32, where N indicates the number of participants in the cohort) concluded that the simple form-filling metaphor, taken from the traditional paper-based procedure, was generally more usable than a Spreadsheet metaphor. In the second experiment (N=29), it was found that although banking terminology was not completely understood across the cohort, the instructional language changes did not impact significantly on usability.