Human-computer interaction
Designing the user interface (2nd ed.): strategies for effective human-computer interaction
Designing the user interface (2nd ed.): strategies for effective human-computer interaction
Human-computer interaction
Methodology matters: doing research in the behavioral and social sciences
Human-computer interaction
A taxonomy and rule base for the selection of interaction styles
Human-computer interaction
Empirical evaluation of the revised technology acceptance model
Management Science
Research opportunities in electronic commerce
Decision Support Systems - Special issue on electronic commerce
Web site usability: a designer's guide
Web site usability: a designer's guide
Human-computer interaction: interdisciplinary roots and trends
Journal of Systems and Software
The implications of online investing
Communications of the ACM
Factors influencing the adoption of Internet banking
Journal of the AIS
Product-market and technology strategies in banking
Communications of the ACM
Internet-based e-banking and consumer attitudes: an empirical study
Information and Management
Beyond Interaction Design: Beyond Human-Computer Interaction
Beyond Interaction Design: Beyond Human-Computer Interaction
ACM SIGCHI Bulletin - a supplement to interactions - A supplement to interactions
Iterative User-Interface Design
Computer
Testing web sites: five users is nowhere near enough
CHI '01 Extended Abstracts on Human Factors in Computing Systems
Why do people use information technology?: a critical review of the technology acceptance model
Information and Management
E-banking and customer preferences in Malaysia: an empirical investigation
Information Sciences—Informatics and Computer Science: An International Journal - Internet computing
Assessing a Firm's Web Presence: A Heuristic Evaluation Procedure for the Measurement of Usability
Information Systems Research
Questionnaires as a software evaluation tool
CHI '83 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
HICSS '02 Proceedings of the 35th Annual Hawaii International Conference on System Sciences (HICSS'02)-Volume 7 - Volume 7
How many users does it take to change a Web site?
ACM SIGCHI Bulletin - a supplement to interactions
Technology acceptance model for internet banking: an invariance analysis
Information and Management
International Journal of Human-Computer Studies
Electronic Commerce and Organizational Innovation: Aspects and Opportunities
International Journal of Electronic Commerce
International Journal of Information Management: The Journal for Information Professionals
Interacting with Computers
International Journal of Technology and Human Interaction
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The current Internet Banking (eBanking) marketplace is highly functionally convergent. Electronic statement (eStatement) functionality is an area of potential competitive advantage. This paper describes an experiment in which a group of bank customers (N=182) undertook information retrieval tasks using three variants of eStatements functionality incorporated into a working eBanking prototype. The experiment examined how the eStatements service design could influence a customer's desire to switch from paper statements to online delivery. Three different levels of functionality were assessed for usability and for their impact on the customer's willingness to switch from paper to eStatements. The methodology of the experimental approach utilised in this research is described. The results provide detailed data to inform the interface design and business case for eStatements. Usability and propensity to switch away from paper were significantly correlated. The data confirm that provision of a functionally sophisticated search engine offers high usability perceptions and scope for significant levels of switching from paper to online statements with associated costs savings.