Development of an instrument measuring user satisfaction of the human-computer interface
CHI '88 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Technophobia: The Psychological Impact of Information Technology
Technophobia: The Psychological Impact of Information Technology
Extending the Wiki Paradigm for Use in the Classroom
ITCC '04 Proceedings of the International Conference on Information Technology: Coding and Computing (ITCC'04) Volume 2 - Volume 2
Automated use of a Wiki for collaborative lecture notes
Proceedings of the 36th SIGCSE technical symposium on Computer science education
Understanding e-learning continuance intention: An extension of the Technology Acceptance Model
International Journal of Human-Computer Studies
International Journal of Human-Computer Studies
Does computer anxiety reach levels which conform to DSM IV criteria for specific phobia?
Computers in Human Behavior
The relationship between Internet identification, Internet anxiety and Internet use
Computers in Human Behavior
Cognitive interference model of computer anxiety: Implications for computer-based assessment
Computers in Human Behavior
Computer Anxiety: "Trait" or "State"?
Computers in Human Behavior
Mediating the impact of technology usage on perceived ease of use by anxiety
Computers & Education
Constructing text:: Wiki as a toolkit for (collaborative?) learning
Proceedings of the 2007 international symposium on Wikis
Wikis in education: is public better?
Proceedings of the 2007 international symposium on Wikis
A usability comparison of three alternative message formats for an SMS banking service
International Journal of Human-Computer Studies
Wikibooks in higher education: Empowerment through online distributed collaboration
Computers in Human Behavior
Exploring exploring a word processor
Human-Computer Interaction
Utilizing Wiki-Systems in higher education classes: a chance for universal access?
Universal Access in the Information Society
Using Wiki technology to support student engagement: Lessons from the trenches
Computers & Education
Understanding, scoping and defining user experience: a survey approach
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Wikipatterns
Wiki anxiety: impediments to implementing wikis for IT support groups
Proceedings of the Symposium on Computer Human Interaction for the Management of Information Technology
Exploring the effects of experience on wiki anxiety and wiki usability: an online study
Proceedings of the 23rd British HCI Group Annual Conference on People and Computers: Celebrating People and Technology
Human-computer interaction: A stable discipline, a nascent science, and the growth of the long tail
Interacting with Computers
Factors impeding Wiki use in the enterprise: a case study
CHI '10 Extended Abstracts on Human Factors in Computing Systems
Needs, affect, and interactive products - Facets of user experience
Interacting with Computers
Editorial: Modelling user experience - An agenda for research and practice
Interacting with Computers
Investigating the impact of interlocutor voice on syntactic alignment in human-computer dialogue
BCS-HCI '12 Proceedings of the 26th Annual BCS Interaction Specialist Group Conference on People and Computers
Contributing to Wikipedia: Through Content or Social Interaction?
International Journal of Distributed Systems and Technologies
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With the advent of Web 2.0, the number of IT systems used in university courses is growing. Yet research consistently shows that a significant proportion of students are anxious about computer use. The quality of first experience with computers has been consistently mentioned as a significant contributor to anxiety onset. However the effect of users' first experience on system related anxiety has not to the authors' knowledge been researched using controlled experiments. Indeed little experiment based research has been conducted on the wiki user experience, specifically users' evaluations and emotional reactions towards editing. This research uses usability engineering principles to engineer four different wiki experiences for novice wiki users and measures the effect each has on usability, anxiety during editing and on anxiety about future wiki editing. Each experience varied in the type of training spaces available before completing six live wiki editing tasks. We found that anxiety experienced by users was not related to computer anxiety but was wiki specific. Users in the in-built tutorial conditions also rated the usability of the editing interface higher than users in the non-tutorial conditions. The tutorial conditions also led to a significant reduction in wiki anxiety during interaction but did not significantly affect future editing anxiety. The findings suggest that the use of an in-built tutorial reduces emotional and technological barriers to wiki editing and that controlled experiments can help in discovering how aspects of the system experience can be designed to affect usability and anxiety towards editing wikis.