Contextual design: defining customer-centered systems
Contextual design: defining customer-centered systems
Studying cooperation and conflict between authors with history flow visualizations
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Corporate wiki users: results of a survey
Proceedings of the 2006 international symposium on Wikis
Midweight collaborative remembering: wikis in the workplace
Proceedings of the 2007 symposium on Computer human interaction for the management of information technology
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The collaborative organization of knowledge
Communications of the ACM - Designing games with a purpose
Harnessing the wisdom of crowds in wikipedia: quality through coordination
Proceedings of the 2008 ACM conference on Computer supported cooperative work
Articulations of wikiwork: uncovering valued work in wikipedia through barnstars
Proceedings of the 2008 ACM conference on Computer supported cooperative work
A wiki instance in the enterprise: opportunities, concerns and reality
Proceedings of the 2008 ACM conference on Computer supported cooperative work
Accessible organizational elements in wikis with model-driven development
Proceedings of the 28th ACM International Conference on Design of Communication
VisualWikiCurator: human and machine intelligencefor organizing wiki content
Proceedings of the 16th international conference on Intelligent user interfaces
Mail2Wiki: posting and curating Wiki content from email
Proceedings of the 16th international conference on Intelligent user interfaces
VisualWikiCurator: a corporate Wiki plugin
CHI '11 Extended Abstracts on Human Factors in Computing Systems
The success of corporate wiki systems: an end user perspective
Proceedings of the 7th International Symposium on Wikis and Open Collaboration
Wiki scaffolding: helping organizations to set up wikis
Proceedings of the 7th International Symposium on Wikis and Open Collaboration
Mail2Wiki: low-cost sharing and early curation from email to wikis
Proceedings of the 5th International Conference on Communities and Technologies
Exploring Appropriation of Enterprise Wikis
Computer Supported Cooperative Work
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Evaluation of the uses and benefits of a social business platform
CHI '12 Extended Abstracts on Human Factors in Computing Systems
Wiki Scaffolding: Aligning wikis with the corporate strategy
Information Systems
The Management and Use of Social Network Sites in a Government Department
Computer Supported Cooperative Work
Knowledge workers and their use of publicly available online services for day-to-day work
Proceedings of the 30th ACM international conference on Design of communication
Success Factors of Enterprise 2.0
Proceedings of the 13th International Conference on Knowledge Management and Knowledge Technologies
The economics of contribution in a large enterprise-scale wiki
Proceedings of the companion publication of the 17th ACM conference on Computer supported cooperative work & social computing
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Our research explored factors that impacted the use of wikis as a tool to support the dissemination of knowledge within an enterprise. Although we primarily talked to a population of wiki contributors and readers, we discovered two major factors which contributed to staff's unwillingness to share information on a wiki under certain circumstances. First, we uncovered a reluctance to share specific information due to a perceived extra cost, the nature of the information, the desire to share only "finished" content, and sensitivities to the openness of the sharing environment. Second, we discovered a heavy reliance on other, non-wiki tools based on a variety of factors including work practice, lack of guidelines, and cultural sensitivities. Our findings have several implications for how an enterprise may more fully reap the benefits of wiki technology. These include implementation of incentive structures, support for dynamic access control, documenting clear guidelines and policies, and making wikis more usable.