The economics of contribution in a large enterprise-scale wiki

Authors:
Celeste Lyn Paul;Kris Cook;Russ Burtner
Affiliations:
Dept. of Defense, Laurel, Maryland, USA;Pacific Northwest National Laboratory, Richland, Washington, USA;Pacific Northwest National Laboratory, Richland, Washington, USA
Venue:
Proceedings of the companion publication of the 17th ACM conference on Computer supported cooperative work & social computing
Year:
2014

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Abstract

The goal of our research was to understand how knowledge workers use community-curated knowledge and collaboration tools in a large organization. In our study, we explored wiki use among knowledge workers in their day-to-day responsibilities. In this poster, we examine the motivation and rewards for knowledge workers to participate in wikis through the economic idea of costs to contribute.