Just talk to me: a field study of expertise location
CSCW '98 Proceedings of the 1998 ACM conference on Computer supported cooperative work
Managerial Use and Emerging Norms: Effects of Activity Patterns on Software Design and Deployment
HICSS '04 Proceedings of the Proceedings of the 37th Annual Hawaii International Conference on System Sciences (HICSS'04) - Track 1 - Volume 1
Studying cooperation and conflict between authors with history flow visualizations
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Enterprise Knowledge Management and Emerging Technologies
HICSS '06 Proceedings of the 39th Annual Hawaii International Conference on System Sciences - Volume 03
Corporate wiki users: results of a survey
Proceedings of the 2006 international symposium on Wikis
Midweight collaborative remembering: wikis in the workplace
Proceedings of the 2007 symposium on Computer human interaction for the management of information technology
He says, she says: conflict and coordination in Wikipedia
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Visualizing an enterprise Wiki
CHI '07 Extended Abstracts on Human Factors in Computing Systems
Enabling Customer-Centricity Using Wikis and the Wiki Way
Journal of Management Information Systems
Building collaborative capacities in learners: the M/cyclopedia project revisited
Proceedings of the 2007 international symposium on Wikis
Do as I do:: authorial leadership in wikipedia
Proceedings of the 2007 international symposium on Wikis
Structuring cross-organizational knowledge sharing
Proceedings of the 2007 international ACM conference on Supporting group work
Creating, destroying, and restoring value in wikipedia
Proceedings of the 2007 international ACM conference on Supporting group work
WikiWinWin: A Wiki Based System for Collaborative Requirements Negotiation
HICSS '08 Proceedings of the Proceedings of the 41st Annual Hawaii International Conference on System Sciences
Articulations of wikiwork: uncovering valued work in wikipedia through barnstars
Proceedings of the 2008 ACM conference on Computer supported cooperative work
A wiki instance in the enterprise: opportunities, concerns and reality
Proceedings of the 2008 ACM conference on Computer supported cooperative work
Proceedings of the 27th ACM international conference on Design of communication
Experience report - Wiki for law firms
Proceedings of the 5th International Symposium on Wikis and Open Collaboration
knowIT, a semantic informatics knowledge management system
Proceedings of the 5th International Symposium on Wikis and Open Collaboration
Learning in public: information literacy and participatory media
Learning in public: information literacy and participatory media
VisualWikiCurator: human and machine intelligencefor organizing wiki content
Proceedings of the 16th international conference on Intelligent user interfaces
VisualWikiCurator: a corporate Wiki plugin
CHI '11 Extended Abstracts on Human Factors in Computing Systems
OCSC'11 Proceedings of the 4th international conference on Online communities and social computing
A meta-reflective wiki for collaborative design
Proceedings of the 7th International Symposium on Wikis and Open Collaboration
Wiki grows up: arbitrary data models, access control, and beyond
Proceedings of the 7th International Symposium on Wikis and Open Collaboration
The success of corporate wiki systems: an end user perspective
Proceedings of the 7th International Symposium on Wikis and Open Collaboration
Wiki scaffolding: helping organizations to set up wikis
Proceedings of the 7th International Symposium on Wikis and Open Collaboration
Don't bite the newbies: how reverts affect the quantity and quality of Wikipedia work
Proceedings of the 7th International Symposium on Wikis and Open Collaboration
Mail2Wiki: low-cost sharing and early curation from email to wikis
Proceedings of the 5th International Conference on Communities and Technologies
Wiki Scaffolding: Aligning wikis with the corporate strategy
Information Systems
What makes corporate wikis work? wiki affordances and their suitability for corporate knowledge work
DESRIST'12 Proceedings of the 7th international conference on Design Science Research in Information Systems: advances in theory and practice
Integrating decision support and social networks
Advances in Human-Computer Interaction
Knowledge workers and their use of publicly available online services for day-to-day work
Proceedings of the 30th ACM international conference on Design of communication
Analyzing multi-dimensional networks within MediaWikis
Proceedings of the 9th International Symposium on Open Collaboration
Monitoring email to indicate project team performance and mutual attraction
Proceedings of the 17th ACM conference on Computer supported cooperative work & social computing
The economics of contribution in a large enterprise-scale wiki
Proceedings of the companion publication of the 17th ACM conference on Computer supported cooperative work & social computing
Using social media for work: Losing your time or improving your work?
Computers in Human Behavior
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We examined wiki use in a range of enterprise settings. We found many thriving wikis, but they were a minority of the thousands for which we obtained data. Even an actively used wiki can disappoint some important stakeholders. Careful stakeholder analysis and education may be crucial to successful wiki deployment. We identify a range of success factors, sources of wiki abandonment, and approaches to addressing the challenges. Some of our observations may extend to other social media.