A wiki instance in the enterprise: opportunities, concerns and reality

  • Authors:
  • Catalina Danis;David Singer

  • Affiliations:
  • IBM, T.J. Watson Research Center, Yorktown Heights, NY, USA;IBM, Almaden Research Center, San Jose, CA, USA

  • Venue:
  • Proceedings of the 2008 ACM conference on Computer supported cooperative work
  • Year:
  • 2008

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Abstract

We describe the design and deployment of a wiki-based application that supports yearly planning work by members of a globally distributed, 900-member research organization. The goal of the ResearchWiki is to enable greater transparency in the work of the organization and to provide a basis for broader collaboration among researchers. We motivate the design based on results from 40 interviews and discuss two cycles of usage of the ResearchWiki based on analyses of logs and an additional 20 interviews. We conclude with a discussion of the interplay of technology, work practice and organizational change and with design recommendations.