Groupware and social dynamics: eight challenges for developers
Communications of the ACM
Studying cooperation and conflict between authors with history flow visualizations
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Becoming Wikipedian: transformation of participation in a collaborative online encyclopedia
GROUP '05 Proceedings of the 2005 international ACM SIGGROUP conference on Supporting group work
Corporate wiki users: results of a survey
Proceedings of the 2006 international symposium on Wikis
SuggestBot: using intelligent task routing to help people find work in wikipedia
Proceedings of the 12th international conference on Intelligent user interfaces
Midweight collaborative remembering: wikis in the workplace
Proceedings of the 2007 symposium on Computer human interaction for the management of information technology
He says, she says: conflict and coordination in Wikipedia
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Enabling Customer-Centricity Using Wikis and the Wiki Way
Journal of Management Information Systems
Building collaborative capacities in learners: the M/cyclopedia project revisited
Proceedings of the 2007 international symposium on Wikis
Constructing text:: Wiki as a toolkit for (collaborative?) learning
Proceedings of the 2007 international symposium on Wikis
Do as I do:: authorial leadership in wikipedia
Proceedings of the 2007 international symposium on Wikis
Creating, destroying, and restoring value in wikipedia
Proceedings of the 2007 international ACM conference on Supporting group work
WikiWinWin: A Wiki Based System for Collaborative Requirements Negotiation
HICSS '08 Proceedings of the Proceedings of the 41st Annual Hawaii International Conference on System Sciences
Articulations of wikiwork: uncovering valued work in wikipedia through barnstars
Proceedings of the 2008 ACM conference on Computer supported cooperative work
A wiki instance in the enterprise: opportunities, concerns and reality
Proceedings of the 2008 ACM conference on Computer supported cooperative work
Proceedings of the 27th ACM international conference on Design of communication
Assessing the quality of Wikipedia articles with lifecycle based metrics
Proceedings of the 5th International Symposium on Wikis and Open Collaboration
Experience report - Wiki for law firms
Proceedings of the 5th International Symposium on Wikis and Open Collaboration
Socialization tactics in wikipedia and their effects
Proceedings of the 2010 ACM conference on Computer supported cooperative work
The work of sustaining order in wikipedia: the banning of a vandal
Proceedings of the 2010 ACM conference on Computer supported cooperative work
Work through the web: a typology of web 2.0 services
Proceedings of the 29th ACM international conference on Design of communication
The success of corporate wiki systems: an end user perspective
Proceedings of the 7th International Symposium on Wikis and Open Collaboration
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
An Examination of the Application Scenarios of Enterprise Wikis
International Journal of Knowledge and Systems Science
Proceedings of the 17th ACM conference on Computer supported cooperative work & social computing
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A growing body of work examines enterprise wikis. In this paper, we argue that "enterprise wiki" is a blanket term describing three different genres of wiki: single contributor wikis, group or team wikis, and internal-use encyclopedias emulating Wikipedia. Based on the results of a study of wiki usage in a multinational software company, we provide a taxonomy of enterprise wiki genres. We discuss emerging challenges specific to company-wide encyclopedias for which platforms such as Wikipedia provide surprisingly little guidance. These challenges include platform and content management decisions, territoriality, establishment of contribution norms, dispute resolution, and employee turnover.