Work through the web: a typology of web 2.0 services

Authors:
Doug Divine;Toni Ferro;Mark Zachry
Affiliations:
University of Washington, Seattle, WA, USA;University of Washington, Seattle, WA, USA;University of Washington, Seattle, WA, USA
Venue:
Proceedings of the 29th ACM international conference on Design of communication
Year:
2011

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Abstract

To better understand how publicly available online services (PAOSs) are used by knowledge workers on the web, we devised and tested a classification scheme for Web 2.0 services. This classification scheme focuses on genres of services and types of interactions associated with PAOSs. Our experiment, which involved a double-coded assessment of 238 unique sites, demonstrates that our definition of Web 2.0 and our defined genres and associated user interaction types are recognizable. In addition, this study suggests that genres of services can be a valuable instrument in the analysis, discussion, and design of sites used by knowledge workers.