Online Communities: Designing Usability and Supporting Socialbilty
Online Communities: Designing Usability and Supporting Socialbilty
Community Building on the Web: Secret Strategies for Successful Online Communities
Community Building on the Web: Secret Strategies for Successful Online Communities
Cultivating Communities of Practice: A Guide to Managing Knowledge
Cultivating Communities of Practice: A Guide to Managing Knowledge
Slash(dot) and burn: distributed moderation in a large online conversation space
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Think different: increasing online community participation using uniqueness and group dissimilarity
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Dogear: Social bookmarking in the enterprise
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Corporate Blogging: Building community through persistent digital talk
HICSS '07 Proceedings of the 40th Annual Hawaii International Conference on System Sciences
A life-cycle perspective on online community success
ACM Computing Surveys (CSUR)
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Fitting an activity-centric system into an ecology of workplace tools
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
A taxonomy of Wiki genres in enterprise settings
Proceedings of the 6th International Symposium on Wikis and Open Collaboration
Design lessons from the fastest q&a site in the west
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Building Successful Online Communities: Evidence-Based Social Design
Building Successful Online Communities: Evidence-Based Social Design
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Supporting content curation communities: The case of the Encyclopedia of Life
Journal of the American Society for Information Science and Technology
Computer Supported Cooperative Work
Community insights: helping community leaders enhance the value of enterprise online communities
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
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Most studies of social tools examine usage of each tool in isolation. Instead, we explore how online communities (a) combine multiple social tools, and (b) use social tools together with external tools. Based on interviews with community leaders and quantitative analysis of 128 online community spaces, we explored the combined use of six social software tools--wikis, blogs, forums, social bookmarks, social file repositories, and task-management tools. We contribute a detailed characterization of how enterprise online communities combine multiple social tools, adding to our understanding of community behaviors: Communities combine social tools to curate and organize complex information spaces. When combined, each tool is used for limited "core" functions; thus 'social' features are not always leveraged for every tool. Leaders and members divide labor by tool boundaries. Our results suggest that an important overlooked aspect of social media concerns how different tools can be effectively combined. While most prior work on communities emphasizes end user content, we identify additional important design activities where community participants curate and organize pre-existing content from multiple tools to serve their community needs.