Talking to strangers: an evaluation of the factors affecting electronic collaboration
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
The dynamics of mass interaction
CSCW '98 Proceedings of the 1998 ACM conference on Computer supported cooperative work
Online Communities: Designing Usability and Supporting Socialbilty
Online Communities: Designing Usability and Supporting Socialbilty
Community Building on the Web: Secret Strategies for Successful Online Communities
Community Building on the Web: Secret Strategies for Successful Online Communities
Cultivating Communities of Practice: A Guide to Managing Knowledge
Cultivating Communities of Practice: A Guide to Managing Knowledge
Information Systems Research
HICSS '04 Proceedings of the Proceedings of the 37th Annual Hawaii International Conference on System Sciences (HICSS'04) - Track 7 - Volume 7
Studying cooperation and conflict between authors with history flow visualizations
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Think different: increasing online community participation using uniqueness and group dissimilarity
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Assessing differential usage of usenet social accounting meta-data
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
You Are Who You Talk To: Detecting Roles in Usenet Newsgroups
HICSS '06 Proceedings of the 39th Annual Hawaii International Conference on System Sciences - Volume 03
Encouraging participation in virtual communities
Communications of the ACM - Spam and the ongoing battle for the inbox
Expertise networks in online communities: structure and algorithms
Proceedings of the 16th international conference on World Wide Web
Lifting the veil: improving accountability and social transparency in Wikipedia with wikidashboard
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Automatic scoring of online discussion posts
Proceedings of the 2nd ACM workshop on Information credibility on the web
A life-cycle perspective on online community success
ACM Computing Surveys (CSUR)
Coordinating tasks on the commons: designing for personal goals, expertise and serendipity
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Spreading the honey: a system for maintaining an online community
Proceedings of the ACM 2009 international conference on Supporting group work
Proceedings of the ACM 2009 international conference on Supporting group work
WikiChanges: exposing Wikipedia revision activity
WikiSym '08 Proceedings of the 4th International Symposium on Wikis
Modeling the temporal evolution of an online cancer forum
Proceedings of the 1st ACM International Health Informatics Symposium
Identifying shared leadership in Wikipedia
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
'Every group carries the flavour of the admins': leadership on Flickr
International Journal of Web Based Communities
Early detection of potential experts in question answering communities
UMAP'11 Proceedings of the 19th international conference on User modeling, adaption, and personalization
Groundswell, Expanded and Revised Edition: Winning in a World Transformed by Social Technologies
Groundswell, Expanded and Revised Edition: Winning in a World Transformed by Social Technologies
Stimulation of activity in online communities
Proceedings of the 29th Annual European Conference on Cognitive Ergonomics
Building Successful Online Communities: Evidence-Based Social Design
Building Successful Online Communities: Evidence-Based Social Design
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
CommunityCompare: visually comparing communities for online community leaders in the enterprise
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
CommunityCompare: visually comparing communities for online community leaders in the enterprise
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The communication patterns of technical leaders: impact on product development team performance
Proceedings of the 17th ACM conference on Computer supported cooperative work & social computing
Proceedings of the 17th ACM conference on Computer supported cooperative work & social computing
Hi-index | 0.01 |
Online communities are increasingly being deployed in enterprises to increase productivity and share expertise. Community leaders are critical for fostering successful communities, but existing technologies rarely support leaders directly, both because of a lack of clear data about leader needs, and because existing tools are member- rather than leader-centric. We present the evidence-based design and evaluation of a novel tool for community leaders, Community Insights (CI). CI provides actionable analytics that help community leaders foster healthy communities, providing value to both members and the organization. We describe empirical and system contributions derived from a long-term deployment of CI to leaders of 470 communities over 10 months. Empirical contributions include new data showing: (a) which metrics are most useful for leaders to assess community health, (b) the need for and how to design actionable metrics, (c) the need for and how to design contextualized analytics to support sensemaking about community data. These findings motivate a novel community system that provides leaders with useful, actionable and contextualized analytics.