A view from Mount Olympus: the impact of activity tracking tools on the character and practice of moderation

Authors:
David Gurzick;Kevin F. White;Wayne G. Lutters;Lee Boot
Affiliations:
UMBC, Baltimore, MD, USA;UMBC, Baltimore, MD, USA;UMBC, Baltimore, MD, USA;UMBC, Baltimore, MD, USA
Venue:
Proceedings of the ACM 2009 international conference on Supporting group work
Year:
2009

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Abstract

Moderation within online communities is critical. Though many guidelines are available that describe the goals of successful moderation, these often minimize the complex interplay that exists between tools and practices of moderators. This study investigates the role of moderation through the lens of the moderators in a nascent online community for adolescents. Based on an analysis of their activities, three classes of emergent behavior were uncovered when exploring how the available tools impacted the way moderator work was performed. The findings reveal a need for design considerations that take into account the appropriateness of match between the tools and work processes from a moderator perspective.