Communications of the ACM
The dynamics of mass interaction
CSCW '98 Proceedings of the 1998 ACM conference on Computer supported cooperative work
Design for Community: The Art of Connecting Real People in Virtual Places
Design for Community: The Art of Connecting Real People in Virtual Places
Value Added Processes in Information Systems
Value Added Processes in Information Systems
Slash(dot) and burn: distributed moderation in a large online conversation space
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
How oversight improves member-maintained communities
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Anonymity options and professional participation in an online community of practice
CSCL '05 Proceedings of th 2005 conference on Computer support for collaborative learning: learning 2005: the next 10 years!
Follow the reader: filtering comments on slashdot
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Arkose: reusing informal information from online discussions
Proceedings of the 2007 international ACM conference on Supporting group work
Improving the classification of newsgroup messages through social network analysis
Proceedings of the sixteenth ACM conference on Conference on information and knowledge management
The Future of Reputation: Gossip, Rumor, and Privacy on the Internet
The Future of Reputation: Gossip, Rumor, and Privacy on the Internet
Automatic scoring of online discussion posts
Proceedings of the 2nd ACM workshop on Information credibility on the web
Mind your Ps and Qs: the impact of politeness and rudeness in online communities
Proceedings of the 2008 ACM conference on Computer supported cooperative work
'Helpfulness' in online communities: a measure of message quality
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Proceedings of the ACM 2009 international conference on Supporting group work
Proceedings of the 2010 ACM conference on Computer supported cooperative work
On the "localness" of user-generated content
Proceedings of the 2010 ACM conference on Computer supported cooperative work
Topicality, time, and sentiment in online news comments
CHI '11 Extended Abstracts on Human Factors in Computing Systems
Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work
Semi-supervised correction of biased comment ratings
Proceedings of the 21st international conference on World Wide Web
Is this what you meant?: promoting listening on the web with reflect
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
SparkInfo: designing a social space for co-creation of audiovisual elements and multimedia comments
CHI '12 Extended Abstracts on Human Factors in Computing Systems
Diversifying user comments on news articles
WISE'12 Proceedings of the 13th international conference on Web Information Systems Engineering
Maater: crowdsourcing to improve online journalism
CHI '13 Extended Abstracts on Human Factors in Computing Systems
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With the growth in sociality and interaction around online news media, news sites are increasingly becoming places for communities to discuss and address common issues spurred by news articles. The quality of online news comments is of importance to news organizations that want to provide a valuable exchange of community ideas and maintain credibility within the community. In this work we examine the complex interplay between the needs and desires of news commenters with the functioning of different journalistic approaches toward managing comment quality. Drawing primarily on newsroom interviews and reader surveys, we characterize the comment discourse of SacBee.com, discuss the relationship of comment quality to both the consumption and production of news information, and provide a description of both readers' and writers' motivations for usage of news comments. We also examine newsroom strategies for dealing with comment quality as well as explore tensions and opportunities for value-sensitive innovation within such online communities.