Is this what you meant?: promoting listening on the web with reflect

Authors:
Travis Kriplean;Michael Toomim;Jonathan Morgan;Alan Borning;Andrew Ko
Affiliations:
University of Washington, Seattle, Washington, United States;University of Washington, Seattle, Washington, United States;University of Washington, Seattle, Washington, United States;University of Washington, Seattle, Washington, United States;University of Washington, Seattle, Washington, United States
Venue:
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Year:
2012

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Abstract

A lack of support for active listening undermines discussion and deliberation on the web. We contribute a design frame identifying potential improvements to web discussion were listening more explicitly encouraged in interfaces. We explore these concepts through a novel interface, Reflect, that creates a space next to every comment where others can summarize the points they hear the commenter making. Deployments on Slashdot, Wikimedia's Strategic Planning Initiative, and a local civic effort suggest that interfaces for listening may have traction for general use on the web.