Integrating on-demand fact-checking with public dialogue

  • Authors:

  • Travis Kriplean;Caitlin Bonnar;Alan Borning;Bo Kinney;Brian Gill

  • Affiliations:

  • University of Washington, Seattle, WA, USA;University of Washington, Seattle, WA, USA;University of Washington, Seattle, WA, USA;Seattle Public Library, Seattle, WA, USA;Seattle Pacific University, Seattle, WA, USA

  • Venue:
  • Proceedings of the 17th ACM conference on Computer supported cooperative work & social computing
  • Year:
  • 2014

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Abstract

Public dialogue plays a key role in democratic society. Such dialogue often contains factual claims, but participants and readers are left wondering what to believe, particularly when contributions to such dialogue come from a broad spectrum of the public. We explore the design space for introducing authoritative information into public dialogue, with the goal of supporting constructive rather than confrontational discourse. We also present a specific design and realization of an archetypal sociotechnical system of this kind, namely an on-demand fact-checking service integrated into a crowdsourced voters guide powered by deliberating citizens. The fact-checking service was co-designed with and staffed by professional librarians. Our evaluation examines the service from the perspectives of both users and librarians.