Conflict management and group decision support systems
CSCW '88 Proceedings of the 1988 ACM conference on Computer-supported cooperative work
Cooperation or Conflict?
Online Dispute Resolution: Resolving Conflicts in Cyberspace
Online Dispute Resolution: Resolving Conflicts in Cyberspace
Slash(dot) and burn: distributed moderation in a large online conversation space
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
How oversight improves member-maintained communities
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Follow the (slash) dot: effects of feedback on new members in an online community
GROUP '05 Proceedings of the 2005 international ACM SIGGROUP conference on Supporting group work
Managing deviant behavior in online communities
CHI '06 Extended Abstracts on Human Factors in Computing Systems
He says, she says: conflict and coordination in Wikipedia
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Community, consensus, coercion, control: cs*w or how policy mediates mass participation
Proceedings of the 2007 international ACM conference on Supporting group work
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Taking up the mop: identifying future wikipedia administrators
CHI '08 Extended Abstracts on Human Factors in Computing Systems
What's mine is mine: territoriality in collaborative authoring
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
User interface design for social web theme and opinion analysis
Proceedings of the 22nd Conference of the Computer-Human Interaction Special Interest Group of Australia on Computer-Human Interaction
Echoes of power: language effects and power differences in social interaction
Proceedings of the 21st international conference on World Wide Web
Is this what you meant?: promoting listening on the web with reflect
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Proceedings of the 2013 conference on Computer supported cooperative work
Deletion discussions in Wikipedia: decision factors and outcomes
Proceedings of the Eighth Annual International Symposium on Wikis and Open Collaboration
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Conflict is a natural part of human communication with implications for the work and well-being of a community. It can cause projects to stall or fail. Alternatively new insights can be produced that are valuable to the community, and membership can be strengthened. We describe how Wikipedia mediators create and maintain a 'safe space'. They help conflicting parties to express, recognize and respond positively to their personal and substantive differences. We show how the 'mutability' of wiki text can be used productively by mediators: to legitimize and restructure the personal and substantive issues under dispute; to actively and visibly differentiate personal from substantive elements in the dispute, and to maintain asynchronous engagement by adjusting expectations of timeliness. We argue that online conflicts could be effectively conciliated in other text-based web communities, provided power differences can be controlled, by policies and technical measures for maintaining special 'safe' conflict resolution spaces.