Early lessons from the application of process technology to online grievance mediation
dg.o '05 Proceedings of the 2005 national conference on Digital government research
dg.o '06 Proceedings of the 2006 international conference on Digital government research
A process-driven tool to support online dispute resolution
dg.o '06 Proceedings of the 2006 international conference on Digital government research
A taxonomy for modelling discretionary decision making in the legal domain
ICAIL '05 Proceedings of the 10th international conference on Artificial intelligence and law
Artificial Intelligence and Law - Online dispute resolution
Persuasion dialogue in online dispute resolution
Artificial Intelligence and Law - Online dispute resolution
Artificial Intelligence and Law - Online dispute resolution
Using process definitions to drive user interactions with digital government systems
dg.o '07 Proceedings of the 8th annual international conference on Digital government research: bridging disciplines & domains
The three laws of robotics revisited
International Journal of Intelligent Systems Technologies and Applications
ICT-Supported Dispute Resolution
Computable Models of the Law
Information and Communications Technology Law
Dispute resolution and e-government
Proceedings of the 2nd international conference on Theory and practice of electronic governance
Computer Intelligent Support for the ADR/ODR Domain
Proceedings of the 2007 conference on Legal Knowledge and Information Systems: JURIX 2007: The Twentieth Annual Conference
Online support system for mediator education
IJCAI'05 Proceedings of the 19th international joint conference on Artificial intelligence
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Structured argumentation in a mediator for online dispute resolution
DALT'07 Proceedings of the 5th international conference on Declarative agent languages and technologies V
Using BATNAs and WATNAs in online dispute resolution
JSAI-isAI'09 Proceedings of the 2009 international conference on New frontiers in artificial intelligence
Supporting negotiation and dispute resolution with computing and communication technologies
Proceedings of the FSE/SDP workshop on Future of software engineering research
Retrieving information in online dispute resolution platforms: a hybrid method
Proceedings of the 13th International Conference on Artificial Intelligence and Law
EPIA'11 Proceedings of the 15th Portugese conference on Progress in artificial intelligence
Towards Domain-Independent Conflict Resolution Tools
WI-IAT '11 Proceedings of the 2011 IEEE/WIC/ACM International Conferences on Web Intelligence and Intelligent Agent Technology - Volume 02
AutoMed: an automated mediator for multi-issue bilateral negotiations
Autonomous Agents and Multi-Agent Systems
Improving mediation processes with avoiding parties
JSAI-isAI'10 Proceedings of the 2010 international conference on New Frontiers in Artificial Intelligence
An evolutionary approach to generate solutions for conflict scenarios
HAIS'12 Proceedings of the 7th international conference on Hybrid Artificial Intelligent Systems - Volume Part I
Resolving the world's commercial disputes: an integrated model for e-learning and ODR
International Journal of Technology Policy and Law
The relationship between stress and conflict handling style in an ODR environment
JSAI-isAI'12 Proceedings of the 2012 international conference on New Frontiers in Artificial Intelligence
Online dispute resolution: an artificial intelligence perspective
Artificial Intelligence Review
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From the Publisher:As anyone who has used the Internet knows, the active, lucrative, entrepreneurial world of Cyberspace is not without conflict. The extraordinary growth of online commerce and online transactions has generated many disputes. But at the same time, there are also resources online to deal with these problems -- resources that can even help us with problems that arise offline. Online Dispute Resolution is the first book to address the emerging practice of conflict resolution in Cyberspace. Dispute resolution experts Ethan Katsh and Janet Rifkin show how technology -- in the form of online resources -- can take on the role of a "fourth party," working with and assisting the traditional third party in settling conflicts more efficiently. Katsh and Rifkin examine the recent history of online dispute resolution (ODR) and detail the basic goals and qualities of any ODR system. They show how to use ODR as a supplement to dispute resolution that occurs mainly offline, as well as the role of the "fourth party" when ODR is exclusively online -- such as when disputes arise out of online activities or when the parties are separated by distant locations. In addition, they detail the specific role of the ODR practitioner and the special skills needed to conduct online work. Online Dispute Resolution provides practical, how-it-works information for arriving at an efficient and economical process for dispute resolution online. This book is sure to become an indispensable resource for anyone seeking to resolve individual conflicts, insurance settlements, or E-commerce disputes, as well as those working in corporate, organizational, or institutional mediation.