Using process definitions to drive user interactions with digital government systems

  • Authors:

  • Lori Clarke;Alan Gaitenby;Ethan Katsh;Matthew Marzilli;Leon Osterweil;Daniel Rainey;Borislava Simidchieva;Norman Sondheimer;Leah Wing;Alexander Wise

  • Affiliations:

  • University of Massachusetts Amherst, Amherst, MA;University of Massachusetts Amherst, Amherst, MA;University of Massachusetts Amherst, Amherst, MA;University of Massachusetts Amherst, Amherst, MA;University of Massachusetts Amherst, Amherst, MA;National Mediation Board, Washington, D.C.;University of Massachusetts Amherst, Amherst, MA;University of Massachusetts Amherst, Amherst, MA;University of Massachusetts Amherst, Amherst, MA;University of Massachusetts Amherst, Amherst, MA

  • Venue:
  • dg.o '07 Proceedings of the 8th annual international conference on Digital government research: bridging disciplines & domains
  • Year:
  • 2007

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Abstract

This poster is showing that process definitions can be effective in specifying and guiding Online Dispute Resolution (ODR) to facilitate effective interactions and mediation among disputants. Simply specifying these interactions is not sufficient to assure that the mediator and the participants are effectively engaged in performing their roles in such processes. Our project is developing a system to translate process definition specifications into actions that are reflected in the screens that participants and mediators view while participating in these processes. Thus we are demonstrating that, with the help of the system we are building, the process definition can control changes to the user interfaces of the participants involved in the process itself. This should enable the process to keep all users continually informed about the state of the process in which they are participating including the actions that the user needs to perform. This should improve the ability of the process to be an effective aid to ODR mediation.