Experimental application of process technology to the creation and adoption of online dispute resolution

Authors:
Ethan Katsh;Leon J. Osterweil;Norman K. Sondheimer;Daniel Rainey
Affiliations:
University of Massachusetts Amherst, Amherst, MA;University of Massachusetts Amherst, Amherst, MA;University of Massachusetts Amherst, Amherst, MA;National Mediation Board, Washington, D.C.
Venue:
dg.o '06 Proceedings of the 2006 international conference on Digital government research
Year:
2006

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Abstract

We report on the development of formal models of alternative dispute resolution processes, the creation of an online dispute resolution system based on this model and initial experimental analysis of this system. Early results suggest that formalizing the negotiation process definition indeed leads to clearer understandings and a greater chance for effective automation.