A process-driven tool to support online dispute resolution

Authors:
Lori Clarke;Alan Gaitenby;Daniel Gyllstrom;Ethan Katsh;Matthew Marzilli;Leon J. Osterweil;Norman K. Sondheimer;Leah Wing;Alexander Wise;Daniel Rainey
Affiliations:
University of Massachusetts Amherst, Amherst, MA;University of Massachusetts Amherst, Amherst, MA;University of Massachusetts Amherst, Amherst, MA;University of Massachusetts Amherst, Amherst, MA;University of Massachusetts Amherst, Amherst, MA;University of Massachusetts Amherst, Amherst, MA;University of Massachusetts Amherst, Amherst, MA;University of Massachusetts Amherst, Amherst, MA;University of Massachusetts Amherst, Amherst, MA;National Mediation Board, Washington, D.C.
Venue:
dg.o '06 Proceedings of the 2006 international conference on Digital government research
Year:
2006

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Abstract

This demonstration shows a prototype tool that projects an impression of how execution of a formally defined process will facilitate dispute resolution. Tool flexibility supports projecting the look and feel of a range of different processes, facilitating user evaluation of alternatives.