The relationship between stress and conflict handling style in an ODR environment

Authors:
Paulo Novais;Davide Carneiro;Marco Gomes;José Neves
Affiliations:
CCTC/Department of Informatics, University of Minho, Braga, Portugal;CCTC/Department of Informatics, University of Minho, Braga, Portugal;CCTC/Department of Informatics, University of Minho, Braga, Portugal;CCTC/Department of Informatics, University of Minho, Braga, Portugal
Venue:
JSAI-isAI'12 Proceedings of the 2012 international conference on New Frontiers in Artificial Intelligence
Year:
2012

Citing 14
Cited 0

Instance-Based Learning Algorithms

Machine Learning
C4.5: programs for machine learning

C4.5: programs for machine learning
Fast training of support vector machines using sequential minimal optimization

Advances in kernel methods
The effect of task complexity and conflict handling styles on computer-supported negotiations

Information and Management
Online Dispute Resolution: Resolving Conflicts in Cyberspace

Online Dispute Resolution: Resolving Conflicts in Cyberspace
Toward a decision-theoretic framework for affect recognition and user assistance

International Journal of Human-Computer Studies - Human-computer interaction research in the managemant information systems discipline
Using BATNAs and WATNAs in online dispute resolution

JSAI-isAI'09 Proceedings of the 2009 international conference on New frontiers in artificial intelligence
Optical flow or image subtraction in human detection from infrared camera on mobile robot

Robotics and Autonomous Systems
A multisensory monitoring and interpretation framework based on the model-view-controller paradigm

IWINAC'11 Proceedings of the 4th international conference on Interplay between natural and artificial computation - Volume Part I
Retrieving information in online dispute resolution platforms: a hybrid method

Proceedings of the 13th International Conference on Artificial Intelligence and Law
Developing dynamic conflict resolution models based on the interpretation of personal conflict styles

EPIA'11 Proceedings of the 15th Portugese conference on Progress in artificial intelligence
Detecting stress during real-world driving tasks using physiological sensors

IEEE Transactions on Intelligent Transportation Systems
Modelling stress recognition in conflict resolution scenarios

HAIS'12 Proceedings of the 7th international conference on Hybrid Artificial Intelligent Systems - Volume Part I
Multimodal behavioral analysis for non-invasive stress detection

Expert Systems with Applications: An International Journal

Quantified Score

Hi-index	0.00

Visualization

Abstract

Up until now, most approaches to Online Dispute Resolution focused on "traditional" problems such as the generation of solutions, the support to negotiation or the definition of strategies. Although these problems are evidently valid and important ones, research should also start to consider new potential issues that arise from technological evolution. In this paper we analyse the new challenges that emerge from resolving conflicts over telecommunications, namely in what concerns the lack of contextual information about parties. Specifically we build on a previous approach to stress estimation from the analysis of interaction and behavioural patterns. From the data gathered in a previous experiment we now trained classifiers that allow to assess stress in real-time, in a personalized and empirical way. With these classifiers, we were able to study how stress and conflict coping strategies evolve together. This paper briefly describes these classifiers, focusing afterwards on the results of the experiment.