Online Dispute Resolution: Resolving Conflicts in Cyberspace
Online Dispute Resolution: Resolving Conflicts in Cyberspace
The Gaia Methodology for Agent-Oriented Analysis and Design
Autonomous Agents and Multi-Agent Systems
Icans: an interactive computer-assisted multiparty negotiation support system
Icans: an interactive computer-assisted multiparty negotiation support system
ICTAI '04 Proceedings of the 16th IEEE International Conference on Tools with Artificial Intelligence
EXPERTIUS: A Mexican Judicial Decision-Support System in the Field of Family Law
Proceedings of the 2008 conference on Legal Knowledge and Information Systems: JURIX 2008: The Twenty-First Annual Conference
Incorporating issues of fairness into development of a multi-agent negotiation support system
Proceedings of the 12th International Conference on Artificial Intelligence and Law
The Legal Precedent in Online Dispute Resolution
Proceedings of the 2009 conference on Legal Knowledge and Information Systems: JURIX 2009: The Twenty-Second Annual Conference
EPIA'11 Proceedings of the 15th Portugese conference on Progress in artificial intelligence
Towards Domain-Independent Conflict Resolution Tools
WI-IAT '11 Proceedings of the 2011 IEEE/WIC/ACM International Conferences on Web Intelligence and Intelligent Agent Technology - Volume 02
Improving mediation processes with avoiding parties
JSAI-isAI'10 Proceedings of the 2010 international conference on New Frontiers in Artificial Intelligence
Modelling stress recognition in conflict resolution scenarios
HAIS'12 Proceedings of the 7th international conference on Hybrid Artificial Intelligent Systems - Volume Part I
The relationship between stress and conflict handling style in an ODR environment
JSAI-isAI'12 Proceedings of the 2012 international conference on New Frontiers in Artificial Intelligence
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When contracting through software agents, disputes will inevitably arise. Thus there is an urgent need to find alternatives to litigation for resolving conflicts. Methods of Online Dispute Resolution (ODR) need to be considered to resolve such disputes. Having agents understanding what the dispute is about, managing all interaction between the parties and even formulating proposed solutions is an important innovation. Hence it is of the utmost relevance that the agents may be able to recognise and evaluate the facts, the position of the parties and understand all the relevant data. In many circumstances, risk management and avoidance will be a crucial point to be considered. In this sense we analyze the usefulness of a parallel concept to BATNA - Best Alternative to Negotiated Agreement, that of a WATNA - Worst Alternative to Negotiated Agreement, allowing the software agents to consider the space between BATNA and WATNA as a useful element to be taken into account when making or accepting a proposal. These software agents embodied with intelligent techniques are integrated in an architecture designed to provide support to the ODR in a system we have developed for the resolution of labour disputes - UMCourt. In this context software agents are used to compute and provide the parties with the best and worst alternative to a negotiated agreement.