Online Dispute Resolution: Resolving Conflicts in Cyberspace
Online Dispute Resolution: Resolving Conflicts in Cyberspace
Alternative Dispute Resolution in Virtual Organizations
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Using BATNAs and WATNAs in online dispute resolution
JSAI-isAI'09 Proceedings of the 2009 international conference on New frontiers in artificial intelligence
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Modelling stress recognition in conflict resolution scenarios
HAIS'12 Proceedings of the 7th international conference on Hybrid Artificial Intelligent Systems - Volume Part I
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The relationship between stress and conflict handling style in an ODR environment
JSAI-isAI'12 Proceedings of the 2012 international conference on New Frontiers in Artificial Intelligence
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Conflict resolution is a classic field of Social Science research. However, with conflicts now also emerging in virtual environments, a new field of research has been developing in which Artificial Intelligence and particularly Ambient Intelligence are interesting. As result, the field of Online Dispute Resolution emerged as the use (in part or entirely) of technological tools to solve disputes. In this paper we focus on developing conflict resolution models that are able to adapt strategies in real time according to changes in the personal conflict styles of the parties. To do it we follow a novel approach in which an intelligent environment supports the lifecycle of the conflict resolution model with the provision of important context knowledge. The presented framework is able to react to important changes in the context of interaction, resulting in a conflict resolution approach that is able to perceive the parties and consequently achieve better outcomes.