Alternative Dispute Resolution in Virtual Organizations

  • Authors:

  • Jeremy Pitt;Daniel Ramirez-Cano;Lloyd Kamara;Brendan Neville

  • Affiliations:

  • Intelligent Systems & Networks Group, Dept. of Electrical & Electronic Engineering, Imperial College London, UK SW7 2BT;Intelligent Systems & Networks Group, Dept. of Electrical & Electronic Engineering, Imperial College London, UK SW7 2BT;Intelligent Systems & Networks Group, Dept. of Electrical & Electronic Engineering, Imperial College London, UK SW7 2BT;Intelligent Systems & Networks Group, Dept. of Electrical & Electronic Engineering, Imperial College London, UK SW7 2BT

  • Venue:
  • Engineering Societies in the Agents World VIII
  • Year:
  • 2008

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Abstract

Networked systems are the driving force of modern business and commerce, underpinned by ideas such as agile enterprises, holonic manufacturing, and dynamic real-time supply chains. On occasions, the system operation will be sub-optimal or non-ideal, and disputes will occur between independent partners. It may be undesirable to resolve such disputes by recourse to law; preferably, the parties in dispute would settle the matter by themselves. Therefore, we develop an alternative dispute resolution (ADR) system for virtual organizations as a way of settling disputes internally. We provide a norm-governed specification of an ADR protocol which is, effectively, an intelligent agent-based autonomic system. We develop this specification in two ways: concretely, through description of the mechanisms underlying protocol operation; and abstractly, by considering how the specification addresses principles for jury trials.