Early lessons from the application of process technology to online grievance mediation

Authors:
Ethan Katsh;Leon J. Osterweil;Norman K. Sondheimer;Daniel Rainey
Affiliations:
University of Massachusetts Amherst, Amherst, MA;University of Massachusetts Amherst, Amherst, MA;University of Massachusetts Amherst, Amherst, MA;National Mediation Board, Washington, D.C.
Venue:
dg.o '05 Proceedings of the 2005 national conference on Digital government research
Year:
2005

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Abstract

In this paper, we report early lessons learned from a new project to understand how Online Dispute Resolution (ODR) can improve efficiency, effectiveness and fairness in Government dispute resolution and how ODR systems can gain acceptance.