Presence: Teleoperators and Virtual Environments
WI '01 Proceedings of the First Asia-Pacific Conference on Web Intelligence: Research and Development
A Warm Cyber-Welcome: Using an Agent-Led Group Tour to Introduce Visitors to Kyoto
Digital Cities, Technologies, Experiences, and Future Perspectives [the book is based on an international symposium held in Kyoto, Japan, in September 1999
Revised Papers from the Second Kyoto Workshop on Digital Cities II, Computational and Sociological Approaches
Panel: Knowledge Creating Communities
LSO '01 Proceedings of the Third International Workshop on Advances in Learning Software Organizations
Online communities: focusing on sociability and usability
The human-computer interaction handbook
Funktion zusammen: two schools, one class and German LOTE in rural Queensland
CRPIT '02 Proceedings of the Seventh world conference on computers in education conference on Computers in education: Australian topics - Volume 8
The active lurker: influence of an in-house online community on its outside environment
GROUP '03 Proceedings of the 2003 international ACM SIGGROUP conference on Supporting group work
Facilitating successful online computing courses while minimising extra tutor workload
ACE '04 Proceedings of the Sixth Australasian Conference on Computing Education - Volume 30
Assessing differential usage of usenet social accounting meta-data
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
ACM Transactions on Computer-Human Interaction (TOCHI)
Building intersubjectivity at a distance during the collaborative writing of fairytales
Computers & Education - Collaborative learning environments
Follow the (slash) dot: effects of feedback on new members in an online community
GROUP '05 Proceedings of the 2005 international ACM SIGGROUP conference on Supporting group work
Talk to me: foundations for successful individual-group interactions in online communities
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Passive forum behaviors (lurking): a community perspective
ICLS '04 Proceedings of the 6th international conference on Learning sciences
A social hypertext model for finding community in blogs
Proceedings of the seventeenth conference on Hypertext and hypermedia
Journal of the American Society for Information Science and Technology
Ethnomethodological architectures: Information systems driven by cultural and community visions
Journal of the American Society for Information Science and Technology
Toward a Community-Oriented Design of Internet Platforms
International Journal of Electronic Commerce
Computer Supported Cooperative Work
Designing E-portfolio module for open source LMS
ICCOMP'07 Proceedings of the 11th WSEAS International Conference on Computers
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Requirements for building accessible web-based communities for people with functional diversity
International Journal of Web Based Communities
International Journal of Web Based Communities
Identifying communities in blogs: roles for social network analysis and survey instruments
International Journal of Web Based Communities
International Journal of Web Based Communities
Designing and evaluating online communities: research speaks to emerging practice
International Journal of Web Based Communities
International Journal of Learning Technology
International Journal of Learning Technology
User loyalty and online communities: why members of online communities are not faithful
Proceedings of the 2nd international conference on INtelligent TEchnologies for interactive enterTAINment
A Participative Digital Archiving Approach to University History and Memory
ECDL '08 Proceedings of the 12th European conference on Research and Advanced Technology for Digital Libraries
International Journal of Web Based Communities
Using mobile phones to map online community resources to a physical museum space
International Journal of Web Based Communities
The Influence of On-Line Brand Community Characteristics on Community Commitment and Brand Loyalty
International Journal of Electronic Commerce
Virtual eBMS: a virtual learning community supporting personalised learning
International Journal of Web Based Communities
Member behavior in company online communities
Proceedings of the ACM 2009 international conference on Supporting group work
Virtual communities: A marketing perspective
Decision Support Systems
Towards a design theory for online communities
Proceedings of the 4th International Conference on Design Science Research in Information Systems and Technology
Community support for software development in small groups: the initial steps
Proceedings of the 2nd international workshop on Social software engineering and applications
CSCL'09 Proceedings of the 9th international conference on Computer supported collaborative learning - Volume 2
Why People Use Social Networking Sites
OCSC '09 Proceedings of the 3d International Conference on Online Communities and Social Computing: Held as Part of HCI International 2009
Social Adaptation of ERP Software: Tagging UI Elements
OCSC '09 Proceedings of the 3d International Conference on Online Communities and Social Computing: Held as Part of HCI International 2009
Developers and Moderators: Observations in the Co-development of an Online Social Space
IDGD '09 Proceedings of the 3rd International Conference on Internationalization, Design and Global Development: Held as Part of HCI International 2009
Self-supportive virtual communities
International Journal of Web Based Communities
Digital city kyoto: towards a social information infrastructure
CIA'99 Proceedings of the 3rd international conference on Cooperative information agents III
A knowledge management system for e-government projects and actors
KMGov'03 Proceedings of the 4th IFIP international working conference on Knowledge management in electronic government
Artifact-mediated society and social intelligence design
Artificial intelligence
The 'WeTube' in YouTube – creating an online community through video sharing
International Journal of Web Based Communities
The case for end-user programming of ubiquitous computing environments
Proceedings of the FSE/SDP workshop on Future of software engineering research
AMT'10 Proceedings of the 6th international conference on Active media technology
"Cool" or "monster"?: company takeovers and their effect on open source community participation
Proceedings of the 2011 iConference
Environmental jolts: impact of exogenous factors on online community participation
Proceedings of the ACM 2011 conference on Computer supported cooperative work
eGovernment and organizational changes: towards an extended governance model
EGOV'11 Proceedings of the 10th IFIP WG 8.5 international conference on Electronic government
Boosting participation in virtual communities
CRIWG'11 Proceedings of the 17th international conference on Collaboration and technology
The Signaling Role of IT Features in Influencing Trust and Participation in Online Communities
International Journal of Electronic Commerce
Visualizing social patterns in virtual environments on a local and global scale
Digital Cities'03 Proceedings of the Third international conference on Information Technologies for Social Capital: cross-Cultural Perspectives
Coordination and beyond: social functions of groups in open content production
Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work
Motivating participation in social computing applications: a user modeling perspective
User Modeling and User-Adapted Interaction
The untapped promise of digital mind maps
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Martian boneyards: can a community of players be a community of practice?
CHI '12 Extended Abstracts on Human Factors in Computing Systems
Issues of the social web interaction project faced with afterlife digital legacy
Proceedings of the 10th Brazilian Symposium on on Human Factors in Computing Systems and the 5th Latin American Conference on Human-Computer Interaction
DPPI '11 Proceedings of the 2011 Conference on Designing Pleasurable Products and Interfaces
The Cross-Purposes of Cross-Posting: Boundary Reshaping Behavior in Online Discussion Communities
Information Systems Research
"What's coming next?" Epistemic curiosity and lurking behavior in online communities
Computers in Human Behavior
Keeping eyes on the prize: officially sanctioned rule breaking in mass collaboration systems
Proceedings of the 2013 conference on Computer supported cooperative work
International Journal of Technology and Human Interaction
Community insights: helping community leaders enhance the value of enterprise online communities
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Adwiki: Socio-Technical Design for Mananging Advising Knowledge in a Higher Education Context
International Journal of Sociotechnology and Knowledge Development
Proceedings of the 17th ACM conference on Computer supported cooperative work & social computing
The Journal of Strategic Information Systems
International Journal of Web Based Communities
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From the Book: It is not the strongest of the species that survive, nor the most intelligent, but the one most responsive to change --Charles Darwin Calling all Community Builders We're living in fluid and dynamic times. It's easier than ever to travel the world and stay in touch electronically with people who live far away. As a society we're working harder, juggling more roles, and spending more of our free time at home exhausted from our multifaceted lives, fearful of the violence that we see in movies, TV and video games, and physically removed from our family, friends and neighbors. So we go online-to shop, play games, trade collectibles, argue politics, or just shoot the breeze. The Web is becoming our collective town square-more and more, people are turning to Web communities to get their personal, social and professional needs met. This translates into a tremendous opportunity for Web community builders. I first felt the power of online communications while working at Sun Microsystems in the mid-1980'S. Soon after joining the company, my boss asked me to name my computer, and I impulsively chose "Naima"-the title of a beautiful, haunting jazz ballad by John Coltrane that I'd learned the night before. My public identity on the Sun intranet became "amyjo@naima"; and within a few weeks, I started to get email from Coltrane fanatics all around the company. They invited me to join a private mailing list, and jam with them after hours. Because of my online identity, I'd found people who shared my passion, and that changed my life for the better. How is a Web community different than one in the real world? In terms of theirsocial dynamics, physical and virtual communities are much the same. Both involve developing a web of relationships among people who have something meaningful in common, such as a beloved hobby, a life-altering illness, a political cause, a religious conviction, a professional relationship, or even simply a neighborhood or town. So in one sense, a Web community is simply a community that happens to exist online, rather than in the physical world. But being online offers special opportunities and challenges that give Web communities a unique flavor. The Net erases boundaries created by time and distance, and makes it dramatically easier for people to maintain connections, deepen relationships, and meet like-minded souls that they would otherwise never have met. It also offers a strange and compelling combination of anonymity and intimacy that brings out the best and worst in people's behavior. It can be near impossible to impose lasting consequences on troublemakers, and yet relatively easy to track an individual's behavior and purchase patterns-which makes Web communities notoriously difficult to manage. To complicate matters further, the legal issues involving privacy, liability and intellectual property on the Web are just beginning to be addressed, and will evolve rapidly over the next few years. Although the focus is on Web communities, this book also illuminates deeper and more fundamental aspects of community building-the social and cultural dynamics, the power of a shared purpose, and the roles, rituals and events that bind people together into a group. Why I Wrote This Book I've been building online communities for ten years; I've worked on AOL sites, Web zines, technical-support message boards, Java chat room interfaces, online trading posts, and a variety of high-end gaming environments. Again and again, regardless of technology, I've found myself bumping up against the same basic issues in my work-issues like persistent identity, newcomer confusion, etiquette standards, leadership roles, and group dynamics. So about five years ago, l summarized these issues into a set of design guidelines, and started using them in my consulting practice. Through conversations with community leaders, both on and off the Web, I learned that the patterns I was seeing in virtual communities were echoed in physical communities, and that all communities are ultimately based on timeless social dynamics that transcend the medium of connection. In other words, people are people, even in cyberspace. This is the book that I wish I'd had when I was first starting out. I've found it incredibly useful to have a framework to help me address the basic design, technical and policy issues that arise in community building. This framework has helped me become a more effective and creative community designer; my hope is that it will do the same for you. How to Use This Book If you're engaged in producing, designing, programming, or maintaining communities that are based on the Web, you've come to the right place. This book is a strategic handbook for community builders; it summarizes the "best practices" of successful Web communities, and brings them to life with behind the-scenes stories from some dynamic and influential sites. Here, you'll learn about the key issues that every Web community designer faces, along with guidelines for addressing these issues within the context of your own community. You'll also learn which communications tools are most appropriate for your community, and which technologies are necessary for a large scale Web community to truly thrive. What you won't find here is an in-depth account of how to program a Web community, configure specific community-building tools, create a business plan, obtain financing, or develop an advertising or subscription strategy. The focus is on teaching you how to grow a thriving community that will attract and sustain members, and on how to address the design, technical and policy issues that will inevitably arise if your community becomes a success. All you need to enjoy and make use of this book is familiarity with Internet basics and a desire to create or improve your own online community. You don't need to be an expert programmer, a sophisticated Web designer, or a savvy business personal though if you are, you'll get even more out of the ideas presented here. If you're preparing to launch (or redesign) your Web community, you can use this book as a planning tool to help you formulate your vision, identify your audience, prioritize your feature set, and plan your staffing needs. Community building is a team effort; and accordingly, this book is written to be useful to people in management, marketing, production, programming, and design-all of whom will have input during the strategic planning phase. If you're running an existing community, you can use this book as a general source of ideas and inspiration to help you meet your goals, improve and develop your community, and better serve the needs of your members. If you're involved in teaching or lecturing on community design, you can use this book as a teaching tool. On the companion Web site you'll find some examples of class outlines, exercises and projects to complement the book.