User and task analysis for interface design
User and task analysis for interface design
Online Communities: Designing Usability and Supporting Socialbilty
Online Communities: Designing Usability and Supporting Socialbilty
The Virtual Community: Homesteading on the Electronic Frontier
The Virtual Community: Homesteading on the Electronic Frontier
Community Building on the Web: Secret Strategies for Successful Online Communities
Community Building on the Web: Secret Strategies for Successful Online Communities
Information Systems Research
Talk to me: foundations for successful individual-group interactions in online communities
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Enjoyment: lessons from Karasek
Funology
Supporting non-professional users in the new media landscape
CHI '07 Extended Abstracts on Human Factors in Computing Systems
Design for creating, uploading and sharing user generated content
CHI '08 Extended Abstracts on Human Factors in Computing Systems
Questions in, knowledge in?: a study of naver's question answering community
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Computers in Human Behavior
Co-creation and user-generated content-elderly people's user requirements
Computers in Human Behavior
Why People Use Social Networking Sites
OCSC '09 Proceedings of the 3d International Conference on Online Communities and Social Computing: Held as Part of HCI International 2009
Analysis of participation in an online photo-sharing community: A multidimensional perspective
Journal of the American Society for Information Science and Technology
Proceedings of the 19th international conference on World wide web
Bridging and bonding in social network sites – investigating family-based capital
International Journal of Web Based Communities
A typology of social networking sites users
International Journal of Web Based Communities
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Boosting participation in virtual communities
CRIWG'11 Proceedings of the 17th international conference on Collaboration and technology
On participation in group chats on Twitter
Proceedings of the 22nd international conference on World Wide Web
| Hi-index | 0.00 |
Online communities are getting increasingly important for several different user groups; at the same time, community members seem to lack loyalty, as they often change from one community to another or use their community less over time. To survive and thrive, online communities must meet members' needs. By using qualitative data are from an extensive online survey of online community users and a representative sample of Internet users, 200 responses to an open quesion regarding community-loyalty was analyzed. Results show that there are 9 main reasons why community-users decrease in their participation over time or, in simple terms, stop using their online community: 1) Lack of interesting people/friends attending, 2) Low quality content, 3) Low usability, 4) Harassment and bullying 5) Time-consuming/isolating, 6) Low trust, 7) Over-commercialized, 8) Dissatisfaction with moderators and 9) Unspecified boring. The results, design implications and future research are discussed.