Multivariate data analysis (4th ed.): with readings
Multivariate data analysis (4th ed.): with readings
Frontiers of electronic commerce
Frontiers of electronic commerce
Evolving the scope of user-centered design
Communications of the ACM
CHI 98 Cconference Summary on Human Factors in Computing Systems
Building consumer trust online
Communications of the ACM
Predictors of online buying behavior
Communications of the ACM
Communications of the ACM
Designing trust into online experiences
Communications of the ACM
Trading partner trust in electronic commerce participation
ICIS '00 Proceedings of the twenty first international conference on Information systems
What makes Web sites credible?: a report on a large quantitative study
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Establishing online trust through a community responsiblity system
Decision Support Systems
Online Communities: Designing Usability and Supporting Socialbilty
Online Communities: Designing Usability and Supporting Socialbilty
Community Building on the Web: Secret Strategies for Successful Online Communities
Community Building on the Web: Secret Strategies for Successful Online Communities
Key dimensions of business-to-consumer web sites
Information and Management
Interpreting Dimensions of Consumer Trust in E-Commerce
Information Technology and Management
Combining IS Research Methods: Towards a Pluralist Methodology
Information Systems Research
Web Site Usability, Design, and Performance Metrics
Information Systems Research
Developing and Validating Trust Measures for e-Commerce: An Integrative Typology
Information Systems Research
Online communities: focusing on sociability and usability
The human-computer interaction handbook
Trust in Virtual Healthcare Communities: Design and Implementation of Trust-Enabling Functionalities
HICSS '04 Proceedings of the Proceedings of the 37th Annual Hawaii International Conference on System Sciences (HICSS'04) - Track 7 - Volume 7
Internet Users' Information Privacy Concerns (IUIPC): The Construct, the Scale, and a Causal Model
Information Systems Research
Privacy in e-commerce: stated preferences vs. actual behavior
Communications of the ACM - Transforming China
Encouraging participation in virtual communities
Communications of the ACM - Spam and the ongoing battle for the inbox
Perceived Information Quality in Data Exchanges: Effects on Risk, Trust, and Intention to Use
Information Systems Research
The Role of System Trust in Business-to-Consumer Transactions
Journal of Management Information Systems
Web Portals: Evidence and Analysis of Media Concentration
Journal of Management Information Systems
Journal of Management Information Systems
Journal of Management Information Systems
Do I Trust You Online, and If So, Will I Buy? An Empirical Study of Two Trust-Building Strategies
Journal of Management Information Systems
The Effect of Web Site Perceptions on Initial Trust in the Owner Company
International Journal of Electronic Commerce
Why Do Internet Users Stick with a Specific Web Site? A Relationship Perspective
International Journal of Electronic Commerce
Examining privacy and disclosure in a social networking community
Proceedings of the 3rd symposium on Usable privacy and security
WebQual: An Instrument for Consumer Evaluation of Web Sites
International Journal of Electronic Commerce
What Trust Means in E-Commerce Customer Relationships: An Interdisciplinary Conceptual Typology
International Journal of Electronic Commerce
International Journal of Electronic Commerce
Sociological factors affecting trust development in virtual communities
International Journal of Networking and Virtual Organisations
Factors affecting members' trust belief and behaviour intention in virtual communities
Behaviour & Information Technology
Examining Trust in Information Technology Artifacts: The Effects of System Quality and Culture
Journal of Management Information Systems
In Justice We Trust: Predicting User Acceptance of E-Customer Services
Journal of Management Information Systems
Journal of Management Information Systems
Virtual communities: A marketing perspective
Decision Support Systems
The Role of Mutual Trust in Building Members' Loyalty to a C2C Platform Provider
International Journal of Electronic Commerce
Validating instruments in MIS research
MIS Quarterly
Trust and TAM in online shopping: an integrated model
MIS Quarterly
Customer Information Sharing with E-Vendors: The Roles of Incentives and Trust
International Journal of Electronic Commerce
International Journal of Electronic Commerce
Co-Creation: Toward a Taxonomy and an Integrated Research Perspective
International Journal of Electronic Commerce
Imagined communities: awareness, information sharing, and privacy on the facebook
PET'06 Proceedings of the 6th international conference on Privacy Enhancing Technologies
IEEE Transactions on Systems, Man, and Cybernetics, Part A: Systems and Humans
Journal of Management Information Systems
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Operators of online communities (OCs) continuously try to create a trusting atmosphere and encourage user participation in their OC by implementing different information technology (IT) features that should signal a secure and high-quality environment for the exchange of content and personal information. However, without including users' perspective on which IT features actually affect trust and participation, uncertainty remains about whether OC operators are pulling the right levers. Although previous research has examined the effects of IT features on trust and participation in OCs, the field lacks a comprehensive perspective that compares users' trust perceptions and participation behavior induced by IT features with operators' efforts to provide these IT features in their OC. Drawing on signaling theory, we develop a technology-trust-participation research model that captures a dual perspective on how the provision of IT features, conceived of as IT-based signals or cues, affects users' trust perceptions and participation behavior. Employing a comprehensive quantitative research study, including an online-survey of 364 OC members and a content analysis of 80 general interest OCs, the authors show that five clusters of IT features (usability, transparency, quality-assured content, security, and privacy) vary in their impact on trust and participation, providing insights into their relative effectiveness. We found that although specific IT features are strong in building trust and participation, they are not sufficiently implemented in OCs. The results of this study advance our understanding about the different theoretical paths by which IT feature signals influence user participation and thus serve to mitigate uncertainty in online communities. By juxtaposing perceptual and objective data of users and OC operators, we are also able to identify various divergences between the perceived and actual significance of IT features' influence on trust and participation. Our findings also provide operators with guidelines that support them to effectively shape users' experiences in OCs.