Decision Support Systems - Special issue on economics of electronic commerce
Endogeneity in Brand Choice Models
Management Science
Information Systems Research
Effect of Electronic Secondary Markets on the Supply Chain
Journal of Management Information Systems
Trust and TAM in online shopping: an integrated model
MIS Quarterly
Deriving the Pricing Power of Product Features by Mining Consumer Reviews
Management Science
IEEE Transactions on Knowledge and Data Engineering
The Signaling Role of IT Features in Influencing Trust and Participation in Online Communities
International Journal of Electronic Commerce
Information Systems Research
The impact of word-of-mouth on book sales: review, blog or tweet?
Proceedings of the 14th Annual International Conference on Electronic Commerce
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In the past few years, we have witnessed the increasing ubiquity of user-generated content on seller reputation and product condition in Internet-based used-good markets. Recent theoretical models of trading and sorting in used-good markets provide testable predictions to use to examine the presence of adverse selection and trade patterns in such dynamic markets. A key aspect of such empirical analyses is to distinguish between product-level uncertainty and seller-level uncertainty, an aspect the extant literature has largely ignored. Based on a unique, 5-month panel data set of user-generated content on used good quality and seller reputation feedback collected from Amazon, this paper examines trade patterns in online used-good markets across four product categories (PDAs, digital cameras, audio players, and laptops). Drawing on two different empirical tests and using content analysis to mine the textual feedback of seller reputations, the paper provides evidence that adverse selection continues to exist in online markets. First, it is shown that after controlling for price and other product, and for seller-related factors, higher quality goods take a longer time to sell compared to lower quality goods. Second, this result also holds when the relationship between sellers' reputation scores and time to sell is examined. Third, it is shown that price declines are larger for more unreliable products, and that products with higher levels of intrinsic unreliability exhibit a more negative relationship between price decline and volume of used good trade. Together, our findings suggest that despite the presence of signaling mechanisms such as reputation feedback and product condition disclosures, the information asymmetry problem between buyers and sellers persists in online markets due to both product-based and seller-based information uncertainty. No consistent evidence of substitution or complementarity effects between product-based and seller-level uncertainty are found. Implications for research and practice are discussed.