The anatomy of a large-scale hypertextual Web search engine
WWW7 Proceedings of the seventh international conference on World Wide Web 7
Immunizing online reputation reporting systems against unfair ratings and discriminatory behavior
Proceedings of the 2nd ACM conference on Electronic commerce
Communications of the ACM
The effect of negative buyer feedback on prices in Internet auction markets
ICIS '00 Proceedings of the twenty first international conference on Information systems
Collaborative reputation mechanisms for electronic marketplaces
Decision Support Systems - Special issue for business to business electronic commerce, issues and solutions
Collaborative sanctioning: applications in restaurant recommendations based on reputation
Proceedings of the fifth international conference on Autonomous agents
Algorithms, games, and the internet
STOC '01 Proceedings of the thirty-third annual ACM symposium on Theory of computing
Establishing online trust through a community responsiblity system
Decision Support Systems
Analyzing the economic efficiency of eBay-like online reputation reporting mechanisms
Proceedings of the 3rd ACM conference on Electronic Commerce
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Proceedings of the tenth international conference on Information and knowledge management
Robustness of reputation-based trust: boolean case
Proceedings of the first international joint conference on Autonomous agents and multiagent systems: part 1
An evidential model of distributed reputation management
Proceedings of the first international joint conference on Autonomous agents and multiagent systems: part 1
Extracting reputation in multi agent systems by means of social network topology
Proceedings of the first international joint conference on Autonomous agents and multiagent systems: part 1
Reputation and social network analysis in multi-agent systems
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Economics of Dynamic Pricing in a Reputation Brokered Agent Mediated Marketplace
Electronic Commerce Research - Special issue on agents in electronic commerce
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Autonomous Agents and Multi-Agent Systems
AAMAS '02 Revised Papers from the Workshop on Agent Mediated Electronic Commerce on Agent-Mediated Electronic Commerce IV, Designing Mechanisms and Systems
The Eigentrust algorithm for reputation management in P2P networks
WWW '03 Proceedings of the 12th international conference on World Wide Web
A reputation-based trust model for peer-to-peer ecommerce communities [Extended Abstract]
Proceedings of the 4th ACM conference on Electronic commerce
Social and Economic Transformation in the Digital Era
Social and Economic Transformation in the Digital Era
Proceedings of the 4th ACM conference on Electronic commerce
E-Business and Management Science: Mutual Impacts (Part 1 of 2)
Management Science
Enhancing reputation mechanisms via online social networks
EC '04 Proceedings of the 5th ACM conference on Electronic commerce
PeerTrust: Supporting Reputation-Based Trust for Peer-to-Peer Electronic Communities
IEEE Transactions on Knowledge and Data Engineering
Review on Computational Trust and Reputation Models
Artificial Intelligence Review
TrustGuard: countering vulnerabilities in reputation management for decentralized overlay networks
WWW '05 Proceedings of the 14th international conference on World Wide Web
IEEE Transactions on Knowledge and Data Engineering
Avoiding ballot stuffing in eBay-like reputation systems
Proceedings of the 2005 ACM SIGCOMM workshop on Economics of peer-to-peer systems
Proceedings of the 2005 ACM SIGCOMM workshop on Economics of peer-to-peer systems
A reference model for designing effective reputation information systems
Journal of Information Science
Trusted intermediating agents in electronic trade networks
Proceedings of the fourth international joint conference on Autonomous agents and multiagent systems
An auctioning reputation system based on anomaly
Proceedings of the 12th ACM conference on Computer and communications security
EC '06 Proceedings of the 7th ACM conference on Electronic commerce
Reputation-based policies that provide the right incentives in peer-to-peer environments
Computer Networks: The International Journal of Computer and Telecommunications Networking - Management in peer-to-peer systems
Reputation in self-organized communication systems and beyond
Interperf '06 Proceedings from the 2006 workshop on Interdisciplinary systems approach in performance evaluation and design of computer & communications sytems
Informed Recommender Agent: Utilizing Consumer Product Reviews through Text Mining
WI-IATW '06 Proceedings of the 2006 IEEE/WIC/ACM international conference on Web Intelligence and Intelligent Agent Technology
Securing decentralized reputation management using TrustGuard
Journal of Parallel and Distributed Computing - Special issue: Security in grid and distributed systems
The roles of players and reputation: evidence from eBay online auctions
Decision Support Systems
Impact of ending rules in online auctions: the case of yahoo.com
Decision Support Systems
Service Escape: Profiting from Customer Cancellations
Marketing Science
A content-driven reputation system for the wikipedia
Proceedings of the 16th international conference on World Wide Web
Information Systems Research
Research Note---How Often Should Reputation Mechanisms Update a Trader's Reputation Profile?
Information Systems Research
Informed Recommender: Basing Recommendations on Consumer Product Reviews
IEEE Intelligent Systems
Enabling Customer-Centricity Using Wikis and the Wiki Way
Journal of Management Information Systems
Designing Web Sites for Customer Loyalty Across Business Domains: A Multilevel Analysis
Journal of Management Information Systems
When Online Reviews Meet Hyperdifferentiation: A Study of the Craft Beer Industry
Journal of Management Information Systems
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International Journal of Electronic Commerce
The Role of Reputation Systems in Reducing On-Line Auction Fraud
International Journal of Electronic Commerce
Reputation and Dispute in eBay Transactions
International Journal of Electronic Commerce
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SODA '07 Proceedings of the eighteenth annual ACM-SIAM symposium on Discrete algorithms
Mobilizing software expertise in personal knowledge exchanges
The Journal of Strategic Information Systems
International Journal of Electronic Commerce
Effects of a reputation feedback system on an online consumer-to-consumer auction market
Decision Support Systems
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Proceedings of the 2007 ACM workshop on Digital identity management
Price formation and its dynamics in online auctions
Decision Support Systems
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Information and Management
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International Journal of Security and Networks
Online consumer-to-consumer market in China - A comparative study of Taobao and eBay
Electronic Commerce Research and Applications
Examining the motivations of defection in large-scale open systems
Proceedings of the 2008 ACM symposium on Applied computing
A logical framework for history-based access control and reputation systems
Journal of Computer Security
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International Journal of Web Based Communities
Using and fixing biased rating schemes
Communications of the ACM - Enterprise information integration: and other tools for merging data
The effect of negative online consumer reviews on product attitude: An information processing view
Electronic Commerce Research and Applications
A Probabilistic Framework for Decentralized Management of Trust and Quality
CIA '07 Proceedings of the 11th international workshop on Cooperative Information Agents XI
WSKS '08 Proceedings of the 1st world summit on The Knowledge Society: Emerging Technologies and Information Systems for the Knowledge Society
Do online reviews matter? - An empirical investigation of panel data
Decision Support Systems
Opinion Mining and Sentiment Analysis
Foundations and Trends in Information Retrieval
RepTrap: a novel attack on feedback-based reputation systems
Proceedings of the 4th international conference on Security and privacy in communication netowrks
Determinants of online merchant rating: Content analysis of consumer comments about Yahoo merchants
Decision Support Systems
Q-rater: A collaborative reputation system based on source credibility theory
Expert Systems with Applications: An International Journal
CellTrust: a reputation model for C2C commerce
Electronic Commerce Research
An integrative approach to assess qualitative and quantitative consumer feedback
Electronic Commerce Research
International Journal of Electronic Commerce
Bid or Buy? Individual Shopping Traits as Predictors of Strategic Exit in On-Line Auctions
International Journal of Electronic Commerce
Journal of Management Information Systems
Stylometric Identification in Electronic Markets: Scalability and Robustness
Journal of Management Information Systems
How Information Changes Consumer Behavior and How Consumer Behavior Determines Corporate Strategy
Journal of Management Information Systems
Does Competition Promote Trust and Trustworthiness in Online Trading? An Experimental Study
Journal of Management Information Systems
Expert Systems with Applications: An International Journal
Expert Systems with Applications: An International Journal
Modeling trust using transactional, numerical units
Proceedings of the 2006 International Conference on Privacy, Security and Trust: Bridge the Gap Between PST Technologies and Business Services
Rater Credibility Assessment in Web Services Interactions
World Wide Web
WINE '08 Proceedings of the 4th International Workshop on Internet and Network Economics
Fuzzy computational models for trust and reputation systems
Electronic Commerce Research and Applications
Identifying MMORPG bots: a traffic analysis approach
EURASIP Journal on Advances in Signal Processing - Special issue on signal processing applications in network intrusion detection systems
Questions in, knowledge in?: a study of naver's question answering community
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Micro-blogging as online word of mouth branding
CHI '09 Extended Abstracts on Human Factors in Computing Systems
Proceedings of the 2009 ACM symposium on Applied Computing
Electronic Commerce Research and Applications
The ties that bind: Social network principles in online communities
Decision Support Systems
Image Effects and Rational Inattention in Internet-Based Selling
International Journal of Electronic Commerce
International Journal of Electronic Commerce
Overcoming the J-shaped distribution of product reviews
Communications of the ACM - A View of Parallel Computing
KES-AMSTA '09 Proceedings of the Third KES International Symposium on Agent and Multi-Agent Systems: Technologies and Applications
Revisiting feedback systems: Trust building in digital markets
Information and Management
A survey of attack and defense techniques for reputation systems
ACM Computing Surveys (CSUR)
Classifying web review opinions for consumer product analysis
Proceedings of the 11th International Conference on Electronic Commerce
Are We Trapped by Majority Influences in Electronic Word-of-Mouth?
Proceedings of the 13th International Conference on Human-Computer Interaction. Part I: New Trends
Evolutionary cyber-psychology: Applying an evolutionary framework to Internet behavior
Computers in Human Behavior
Assessing Robustness of Reputation Systems Regarding Interdependent Manipulations
EC-Web 2009 Proceedings of the 10th International Conference on E-Commerce and Web Technologies
RATEWeb: Reputation Assessment for Trust Establishment among Web services
The VLDB Journal — The International Journal on Very Large Data Bases
A comparison of fraud cues and classification methods for fake escrow website detection
Information Technology and Management
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SpringSim '09 Proceedings of the 2009 Spring Simulation Multiconference
Removal of misbehaving insiders in anonymous VANETs
Proceedings of the 12th ACM international conference on Modeling, analysis and simulation of wireless and mobile systems
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Proceedings of the International Conference on Management of Emergent Digital EcoSystems
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Computer Networks: The International Journal of Computer and Telecommunications Networking - Management in peer-to-peer systems
Are online auction markets efficient? An empirical study of market liquidity and abnormal returns
Decision Support Systems
Decision Support Systems
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Journal of Management Information Systems
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Proceedings of the 2nd ACM workshop on Security and artificial intelligence
Twitter power: Tweets as electronic word of mouth
Journal of the American Society for Information Science and Technology
The design space of ubiquitous product recommendation systems
Proceedings of the 8th International Conference on Mobile and Ubiquitous Multimedia
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Expert Systems with Applications: An International Journal
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ACM Transactions on Autonomous and Adaptive Systems (TAAS)
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IEEE Transactions on Information Forensics and Security - Special issue on electronic voting
Cultural, National, and Industry-Level Differences in B2B Web Site Design and Content
International Journal of Electronic Commerce
A review-based reputation evaluation approach for web services
Journal of Computer Science and Technology - Special section on trust and reputation management in future computing systmes and applications
A probabilistic reputation model based on transaction ratings
Information Sciences: an International Journal
Sentiment classification of online Cantonese reviews by supervised machine learning approaches
International Journal of Web Engineering and Technology
Proceedings of the 19th international conference on World wide web
Information markets for product attributes: A game theoretic, dual pricing mechanism
Decision Support Systems
Evaluating rater credibility for reputation assessment of web services
WISE'07 Proceedings of the 8th international conference on Web information systems engineering
Social networking to support collaboration in computational grids
OTM'07 Proceedings of the 2007 OTM confederated international conference on On the move to meaningful internet systems: CoopIS, DOA, ODBASE, GADA, and IS - Volume Part II
Sentiment classification of Chinese traveler reviews by support vector machine algorithm
IITA'09 Proceedings of the 3rd international conference on Intelligent information technology application
Implicit user credibility extraction for reputation rating mechanism in B2C e-commerce
International Journal of Intelligent Information and Database Systems
A multi agent recommender system that utilises consumer reviews in its recommendations
International Journal of Intelligent Information and Database Systems
Assigning trust to Wikipedia content
WikiSym '08 Proceedings of the 4th International Symposium on Wikis
Reputation-based estimation of individual performance in collaborative and competitive grids
Future Generation Computer Systems
Relating Reputation and Money in Online Markets
ACM Transactions on the Web (TWEB)
Electronic Commerce Research and Applications
Managing information diffusion in Name-Your-Own-Price auctions
Decision Support Systems
An evaluation of product review modalities for mobile phones
Proceedings of the 12th international conference on Human computer interaction with mobile devices and services
Free, open, online, mathematics help forums: the good, the bad, and the ugly
ICLS '10 Proceedings of the 9th International Conference of the Learning Sciences - Volume 1
Opinion formation under costly expression
ACM Transactions on Intelligent Systems and Technology (TIST)
Information Systems Research
Agent interactions and implicit trust in IPD environments
ALAMAS'05/ALAMAS'06/ALAMAS'07 Proceedings of the 5th , 6th and 7th European conference on Adaptive and learning agents and multi-agent systems: adaptation and multi-agent learning
Consumer adoption of group-buying auctions: an experimental study
Information Technology and Management
Privacy and liveliness for reputation systems
EuroPKI'09 Proceedings of the 6th European conference on Public key infrastructures, services and applications
An Experimental Study of the Reputation Mechanism in a Business Game
Simulation and Gaming
Sentiment classification of Internet restaurant reviews written in Cantonese
Expert Systems with Applications: An International Journal
Privacy, liveliness and fairness for reputation
SOFSEM'11 Proceedings of the 37th international conference on Current trends in theory and practice of computer science
The need for interoperable reputation systems
iNetSec'10 Proceedings of the 2010 IFIP WG 11.4 international conference on Open research problems in network security
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Communications of the ACM
Informing decisions: how people use online rating information to make choices
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
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Decision Support Systems
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Electronic Commerce Research and Applications
Glass onion: visual reasoning with recommendation systems through 3d mnemonic metaphors
SG'11 Proceedings of the 11th international conference on Smart graphics
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Proceedings of the 10th annual ACM workshop on Privacy in the electronic society
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Electronic Commerce Research and Applications
To buy or not to buy: Influence of seller photos and reputation on buyer trust and purchase behavior
International Journal of Human-Computer Studies
A change model for credibility partial order
SUM'11 Proceedings of the 5th international conference on Scalable uncertainty management
A novel systemic taxonomy of trust in the online environment
ServiceWave'11 Proceedings of the 4th European conference on Towards a service-based internet
Leveraging Network Properties for Trust Evaluation in Multi-agent Systems
WI-IAT '11 Proceedings of the 2011 IEEE/WIC/ACM International Conferences on Web Intelligence and Intelligent Agent Technology - Volume 02
Co-Creation: Toward a Taxonomy and an Integrated Research Perspective
International Journal of Electronic Commerce
The Power of Patterns and Pattern Recognition When Developing Information-Based Strategy
Journal of Management Information Systems
Empirical Analysis of the Impact of Recommender Systems on Sales
Journal of Management Information Systems
Journal of Management Information Systems
Text mining and probabilistic language modeling for online review spam detection
ACM Transactions on Management Information Systems (TMIS)
Systematic analysis of centralized online reputation systems
Decision Support Systems
Vulnerabilities and countermeasures in context-aware social rating services
ACM Transactions on Internet Technology (TOIT)
A versatile approach to combining trust values for making binary decisions
iTrust'06 Proceedings of the 4th international conference on Trust Management
Estimating sequential bias in online reviews: A Kalman filtering approach
Knowledge-Based Systems
Manipulation of online reviews: An analysis of ratings, readability, and sentiments
Decision Support Systems
RRF: a double-layer reputation mechanism with rating reputation considered
ICMLC'05 Proceedings of the 4th international conference on Advances in Machine Learning and Cybernetics
Exploring social influence via posterior effect of word-of-mouth recommendations
Proceedings of the fifth ACM international conference on Web search and data mining
Trust measures for competitive agents
Knowledge-Based Systems
The eigenrumor algorithm for calculating contributions in cyberspace communities
Trusting Agents for Trusting Electronic Societies
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International Journal of Electronic Commerce
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Journal of Management Information Systems
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Journal of Management Information Systems
Consumers rule: How consumer reviews influence perceived trustworthiness of online stores
Electronic Commerce Research and Applications
Reputation ontology for reputation systems
OTM'06 Proceedings of the 2006 international conference on On the Move to Meaningful Internet Systems: AWeSOMe, CAMS, COMINF, IS, KSinBIT, MIOS-CIAO, MONET - Volume Part II
Deciphering word-of-mouth in social media: Text-based metrics of consumer reviews
ACM Transactions on Management Information Systems (TMIS)
CLIMA'04 Proceedings of the 5th international conference on Computational Logic in Multi-Agent Systems
A taxonomy of incentive patterns
AP2PC'03 Proceedings of the Second international conference on Agents and Peer-to-Peer Computing
Information Systems Research
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CANS'06 Proceedings of the 5th international conference on Cryptology and Network Security
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Computer Science Review
Argument form and spokesperson type: The recommendation strategy of virtual salespersons
International Journal of Information Management: The Journal for Information Professionals
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Expert Systems with Applications: An International Journal
ICEC'12 Proceedings of the 11th international conference on Entertainment Computing
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Communications of the ACM
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Personal and Ubiquitous Computing
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Expert Systems with Applications: An International Journal
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Proceedings of the sixth ACM international conference on Web search and data mining
Electronic word-of-mouth and online reviews in tourism services: the use of twitter by tourists
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Information Resources Management Journal
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Information Systems Research
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International Journal of Web Services Research
The Effect of Online Consumer Reviews on New Product Sales
International Journal of Electronic Commerce
International Journal of Electronic Commerce
Journal of Management Information Systems
Seller Strategies for Differentiation in Highly Competitive Online Auction Markets
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Content Contribution for Revenue Sharing and Reputation in Social Media: A Dynamic Structural Model
Journal of Management Information Systems
Perceptions of Trust Between Online Auction Consumers
International Journal of Web Portals
Influence of Feedback from SNS Members on Consumer Behavior in Electronic Commerce
ASONAM '12 Proceedings of the 2012 International Conference on Advances in Social Networks Analysis and Mining (ASONAM 2012)
MIS Quarterly
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Electronic word of mouth and knowledge sharing on social network sites: a social capital perspective
Journal of Theoretical and Applied Electronic Commerce Research
How to grow more pairs: suggesting review targets for comparison-friendly review ecosystems
Proceedings of the 22nd international conference on World Wide Web
Bayesian Inference in Trust Networks
ACM Transactions on Management Information Systems (TMIS)
How to prevent reinventing the wheel?: design principles for project knowledge management systems
DESRIST'13 Proceedings of the 8th international conference on Design Science at the Intersection of Physical and Virtual Design
Analyzing Social Media for Corporate Reputation Management: How Firms Can Improve Business Agility
International Journal of Business Intelligence Research
Enhancing community awareness of and participation in local heritage with a mobile application
Proceedings of the 17th ACM conference on Computer supported cooperative work & social computing
International Journal of Advanced Pervasive and Ubiquitous Computing
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International Journal of Business Intelligence Research
Still in Fashion?: A Study on Facebook Usage
International Journal of Virtual Communities and Social Networking
Electronic Commerce Research and Applications
An empirical study of information contribution to online feedback systems: A motivation perspective
Information and Management
Trust, but verify: predicting contribution quality for knowledge base construction and curation
Proceedings of the 7th ACM international conference on Web search and data mining
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Decision Support Systems
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Decision Support Systems
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Journal of Theoretical and Applied Electronic Commerce Research
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Journal of Theoretical and Applied Electronic Commerce Research
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Online feedback mechanisms harness the bidirectional communication capabilities of the Internet to engineer large-scale, word-of-mouth networks. Best known so far as a technology for building trust and fostering cooperation in online marketplaces, such as eBay, these mechanisms are poised to have a much wider impact on organizations. Their growing popularity has potentially important implications for a wide range of management activities such as brand building, customer acquisition and retention, product development, and quality assurance. This paper surveys our progress in understanding the new possibilities and challenges that these mechanisms represent. It discusses some important dimensions in which Internet-based feedback mechanisms differ from traditional word-of-mouth networks and surveys the most important issues related to their design, evaluation, and use. It provides an overview of relevant work in game theory and economics on the topic of reputation. It discusses how this body of work is being extended and combined with insights from computer science, management science, sociology, and psychology to take into consideration the special properties of online environments. Finally, it identifies opportunities that this new area presents for operations research/management science (OR/MS) research.