On risk, convenience, and Internet shopping behavior
Communications of the ACM
Communications of the ACM
Communications of the ACM
Designing trust into online experiences
Communications of the ACM
Finding others online: reputation systems for social online spaces
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The value of seller trustworthiness in C2C online markets
Communications of the ACM
Interpersonal trust and empathy online: a fragile relationship
CHI '03 Extended Abstracts on Human Factors in Computing Systems
Modeling Reputation Management System on Online C2C Market
Computational & Mathematical Organization Theory
Trust in consumer-to-consumer electronic commerce
Information and Management
Perceptions of trustworthiness online: the role of visual and textual information
Proceedings of the 2010 ACM conference on Computer supported cooperative work
Web Portal for Matching Loan Requests and Investment Offers in Peer-To-Peer Lending
International Journal of Web Portals
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Trust between partners is a precondition for business transactions. The perceptions of trust were studied among the users of a popular Finnish online auction site, 'Huuto.net'. Results are based on interview and survey data collected from 358 users. According to the interviews, a reputation system that is based on user feedback is essential for the evaluation of other users and their reliability, but the more experienced users had also adopted more advanced strategies for looking for additional reliability cues. The results of the survey indicate that experienced users with a longer transaction history often tend to establish regular contacts, and, partly for this reason, perceive online transacting as reliable. The experienced users were also more positive about the system and its administration than less experienced users. As a practical result, in this paper, the authors examine which kinds of design elements of the service support the experience of trust.