Analyzing intention in utterances
Readings in natural language processing
Word association norms, mutual information, and lexicography
Computational Linguistics
ACM SIGIR Forum
Mining longitudinal web queries: trends and patterns
Journal of the American Society for Information Science and Technology
HICSS '04 Proceedings of the Proceedings of the 37th Annual Hawaii International Conference on System Sciences (HICSS'04) - Track 7 - Volume 7
Understanding user goals in web search
Proceedings of the 13th international conference on World Wide Web
Communications of the ACM - The Blogosphere
Opinion observer: analyzing and comparing opinions on the Web
WWW '05 Proceedings of the 14th international conference on World Wide Web
Show me the money!: deriving the pricing power of product features by mining consumer reviews
Proceedings of the 13th ACM SIGKDD international conference on Knowledge discovery and data mining
Proceedings of the sixteenth ACM conference on Conference on information and knowledge management
Why we twitter: understanding microblogging usage and communities
Proceedings of the 9th WebKDD and 1st SNA-KDD 2007 workshop on Web mining and social network analysis
Determining the informational, navigational, and transactional intent of Web queries
Information Processing and Management: an International Journal
Opinion mining of customer feedback data on the web
Proceedings of the 2nd international conference on Ubiquitous information management and communication
Don't just relate-advocate!: a blueprint for profit in the era of customer power
Don't just relate-advocate!: a blueprint for profit in the era of customer power
Do online reviews matter? - An empirical investigation of panel data
Decision Support Systems
A random walk on the red carpet: rating movies with user reviews and pagerank
Proceedings of the 17th ACM conference on Information and knowledge management
Professional credibility: authority on the web
Proceedings of the 2nd ACM workshop on Information credibility on the web
Patterns and dynamics of users' behavior and interaction: Network analysis of an online community
Journal of the American Society for Information Science and Technology
How are we searching the World Wide Web? A comparison of nine search engine transaction logs
Information Processing and Management: an International Journal - Special issue: Formal methods for information retrieval
Technically Speaking: All A-Twitter
IEEE Spectrum
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Gen X and Ys attitudes on using social media platforms for opinion sharing
CHI '10 Extended Abstracts on Human Factors in Computing Systems
Time is of the essence: improving recency ranking using Twitter data
Proceedings of the 19th international conference on World wide web
Earthquake shakes Twitter users: real-time event detection by social sensors
Proceedings of the 19th international conference on World wide web
Automatic generation of personalized annotation tags for Twitter users
HLT '10 Human Language Technologies: The 2010 Annual Conference of the North American Chapter of the Association for Computational Linguistics
Measuring online service availability using twitter
WOSN'10 Proceedings of the 3rd conference on Online social networks
The wisdom in tweetonomies: acquiring latent conceptual structures from social awareness streams
Proceedings of the 3rd International Semantic Search Workshop
Twitter use by the U.S. Congress
Journal of the American Society for Information Science and Technology
Discovering users' topics of interest on twitter: a first look
AND '10 Proceedings of the fourth workshop on Analytics for noisy unstructured text data
Who is tweeting on Twitter: human, bot, or cyborg?
Proceedings of the 26th Annual Computer Security Applications Conference
Questions are content: a taxonomy of questions in a microblogging environment
Proceedings of the 73rd ASIS&T Annual Meeting on Navigating Streams in an Information Ecosystem - Volume 47
Twitter for city police department information sharing
Proceedings of the 73rd ASIS&T Annual Meeting on Navigating Streams in an Information Ecosystem - Volume 47
Semantic twitter: analyzing tweets for real-time event notification
BlogTalk'08/09 Proceedings of the 2008/2009 international conference on Social software: recent trends and developments in social software
Being networked and being engaged: the impact of social networking on ecommerce information behavior
Proceedings of the 2011 iConference
Data repositories: a home for microblog archives?
Proceedings of the 2011 iConference
Enhanced sentiment learning using Twitter hashtags and smileys
COLING '10 Proceedings of the 23rd International Conference on Computational Linguistics: Posters
Journal of the American Society for Information Science and Technology
Classifying ecommerce information sharing behaviour by youths on social networking sites
Journal of Information Science
Twitinfo: aggregating and visualizing microblogs for event exploration
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
What have fruits to do with technology?: the case of Orange, Blackberry and Apple
Proceedings of the International Conference on Web Intelligence, Mining and Semantics
Real time search on the web: Queries, topics, and economic value
Information Processing and Management: an International Journal
Realtime social sensing of support rate for microblogging
DASFAA'11 Proceedings of the 16th international conference on Database systems for advanced applications
Incorporating query expansion and quality indicators in searching microblog posts
ECIR'11 Proceedings of the 33rd European conference on Advances in information retrieval
Effective sentiment stream analysis with self-augmenting training and demand-driven projection
Proceedings of the 34th international ACM SIGIR conference on Research and development in Information Retrieval
Improving categorisation in social media using hyperlinks to structured data sources
ESWC'11 Proceedings of the 8th extended semantic web conference on The semanic web: research and applications - Volume Part II
From bias to opinion: a transfer-learning approach to real-time sentiment analysis
Proceedings of the 17th ACM SIGKDD international conference on Knowledge discovery and data mining
Discovering context: classifying tweets through a semantic transform based on wikipedia
FAC'11 Proceedings of the 6th international conference on Foundations of augmented cognition: directing the future of adaptive systems
An information recommendation agent on microblogging service
KES-AMSTA'11 Proceedings of the 5th KES international conference on Agent and multi-agent systems: technologies and applications
Semantically driven social data aggregation interfaces for Research 2.0
i-KNOW '11 Proceedings of the 11th International Conference on Knowledge Management and Knowledge Technologies
Influence and passivity in social media
ECML PKDD'11 Proceedings of the 2011 European conference on Machine learning and knowledge discovery in databases - Volume Part III
Combining social and government open data for participatory decision-making
ePart'11 Proceedings of the Third IFIP WG 8.5 international conference on Electronic participation
ICHIT'11 Proceedings of the 5th international conference on Convergence and hybrid information technology
Emerging topic detection using dictionary learning
Proceedings of the 20th ACM international conference on Information and knowledge management
Polarity analysis of texts using discourse structure
Proceedings of the 20th ACM international conference on Information and knowledge management
Researching Personal Information on the Public Web: Methods and Ethics
Social Science Computer Review
Election Forecasts With Twitter: How 140 Characters Reflect the Political Landscape
Social Science Computer Review
Quality-aware similarity assessment for entity matching in Web data
Information Systems
Constructing narratives using fast feedback
Proceedings of the 2012 iConference
Ad-itudes: twitter users & advertising
Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work Companion
Proceedings of the 15th International Academic MindTrek Conference: Envisioning Future Media Environments
Dynamical classes of collective attention in twitter
Proceedings of the 21st international conference on World Wide Web
Twiage: a game for finding good advice on twitter
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The twitter mute button: a web filtering challenge
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Information, Community, and Action: How Nonprofit Organizations Use Social Media
Journal of Computer-Mediated Communication
Usefulness of sentiment analysis
ECIR'12 Proceedings of the 34th European conference on Advances in Information Retrieval
Sentiment analysis on twitter data for portuguese language
PROPOR'12 Proceedings of the 10th international conference on Computational Processing of the Portuguese Language
Tweets and retweets: Twitter takes wing in government
Information Polity - Special issue on Public Engagement and Government Collaboration: Theories, Strategies and Case Studies
From user comments to on-line conversations
Proceedings of the 18th ACM SIGKDD international conference on Knowledge discovery and data mining
Why watching movie tweets won't tell the whole story?
Proceedings of the 2012 ACM workshop on Workshop on online social networks
Trending Twitter topics in English: An international comparison
Journal of the American Society for Information Science and Technology
Learning sentiments from tweets with personal health information
Canadian AI'12 Proceedings of the 25th Canadian conference on Advances in Artificial Intelligence
Social support mechanism in micro-blogosphere
Proceedings of the 13th International Conference on Electronic Commerce
When daily deal services meet Twitter: understanding Twitter as a daily deal marketing platform
Proceedings of the 3rd Annual ACM Web Science Conference
Maximizing benefits from crowdsourced data
Computational & Mathematical Organization Theory
"Greaaaat bargains starting from just 99p!!!! :-)": brand perception in the social media
Proceedings of the 1st international workshop on Multimodal crowd sensing
Communication Processes in Participatory Websites
Journal of Computer-Mediated Communication
Named entity disambiguation in streaming data
ACL '12 Proceedings of the 50th Annual Meeting of the Association for Computational Linguistics: Long Papers - Volume 1
Improving recency ranking using twitter data
ACM Transactions on Intelligent Systems and Technology (TIST) - Special section on twitter and microblogging services, social recommender systems, and CAMRa2010: Movie recommendation in context
Journal of the American Society for Information Science and Technology
my2cents: enabling research on consumer-product interaction
Personal and Ubiquitous Computing
Extracting tip information from social media
Proceedings of the 14th International Conference on Information Integration and Web-based Applications & Services
Culture and brand communications in social media: an exploratory analysis of Japanese and US brands
International Journal of Web Based Communities
The Role of Twitter in the World of Business
International Journal of Business Data Communications and Networking
International Journal of Intelligent Information Technologies
Factors influencing the response rate in social question and answering behavior
Proceedings of the 2013 conference on Computer supported cooperative work
Electronic word-of-mouth and online reviews in tourism services: the use of twitter by tourists
Electronic Commerce Research
Microblog language identification: overcoming the limitations of short, unedited and idiomatic text
Language Resources and Evaluation
Consumer Motivations in Browsing Online Stores with Mobile Devices
International Journal of Electronic Commerce
More than words: Social networks' text mining for consumer brand sentiments
Expert Systems with Applications: An International Journal
Discovering filter keywords for company name disambiguation in twitter
Expert Systems with Applications: An International Journal
Exploiting emoticons in sentiment analysis
Proceedings of the 28th Annual ACM Symposium on Applied Computing
A sentiment-enhanced personalized location recommendation system
Proceedings of the 24th ACM Conference on Hypertext and Social Media
Deriving market intelligence from microblogs
Decision Support Systems
Examining lists on Twitter to uncover relationships between following, membership and subscription
Proceedings of the 22nd international conference on World Wide Web companion
Journal of Theoretical and Applied Electronic Commerce Research
A framework for detecting public health trends with Twitter
Proceedings of the 2013 IEEE/ACM International Conference on Advances in Social Networks Analysis and Mining
What is he/she like?: estimating Twitter user attributes from contents and social neighbors
Proceedings of the 2013 IEEE/ACM International Conference on Advances in Social Networks Analysis and Mining
"w00t! feeling great today!": chatter in Twitter: identification and prevalence
Proceedings of the 2013 IEEE/ACM International Conference on Advances in Social Networks Analysis and Mining
Visual analysis of retweeting propagation network in a microblogging platform
Proceedings of the 6th International Symposium on Visual Information Communication and Interaction
Identifying dynamics and collective behaviors in microblogging traces
Proceedings of the 2013 IEEE/ACM International Conference on Advances in Social Networks Analysis and Mining
Sentribute: image sentiment analysis from a mid-level perspective
Proceedings of the Second International Workshop on Issues of Sentiment Discovery and Opinion Mining
Using micro-reviews to select an efficient set of reviews
Proceedings of the 22nd ACM international conference on Conference on information & knowledge management
Keyword-Based Sentiment Mining using Twitter
International Journal of Ambient Computing and Intelligence
Expert Systems with Applications: An International Journal
Journal of Information Science
Proceedings of the 3rd International Web Science Conference
OCSC'13 Proceedings of the 5th international conference on Online Communities and Social Computing
Building Marketing Relationships on Twitter: A Content Analysis of University Twitter Accounts
International Journal of Interactive Communication Systems and Technologies
Facebook History Collector: A New Method for Directly Collecting Data from Facebook
International Journal of Interactive Communication Systems and Technologies
Digital divide in social networking sites
International Journal of Mobile Communications
Inferring the impacts of social media on crowdfunding
Proceedings of the 7th ACM international conference on Web search and data mining
Sentiment analysis on evolving social streams: how self-report imbalances can help
Proceedings of the 7th ACM international conference on Web search and data mining
Expert Systems with Applications: An International Journal
Semantic Characterization of Tweets Using Topic Models: A Use Case in the Entertainment Domain
International Journal on Semantic Web & Information Systems
A social appraisal mechanism for online purchase decision support in the micro-blogosphere
Decision Support Systems
Novel document detection for massive data streams using distributed dictionary learning
IBM Journal of Research and Development
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In this paper we report research results investigating microblogging as a form of electronic word-of-mouth for sharing consumer opinions concerning brands. We analyzed more than 150,000 microblog postings containing branding comments, sentiments, and opinions. We investigated the overall structure of these microblog postings, the types of expressions, and the movement in positive or negative sentiment. We compared automated methods of classifying sentiment in these microblogs with manual coding. Using a case study approach, we analyzed the range, frequency, timing, and content of tweets in a corporate account. Our research findings show that 19% of microblogs contain mention of a brand. Of the branding microblogs, nearly 20% contained some expression of brand sentiments. Of these, more than 50% were positive and 33% were critical of the company or product. Our comparison of automated and manual coding showed no significant differences between the two approaches. In analyzing microblogs for structure and composition, the linguistic structure of tweets approximate the linguistic patterns of natural language expressions. We find that microblogging is an online tool for customer word of mouth communications and discuss the implications for corporations using microblogging as part of their overall marketing strategy. © 2009 Wiley Periodicals, Inc.