Exploring the factors associated with Web site success in the context of electronic commerce
Information and Management
Consumer trust in an Internet store
Information Technology and Management
Antecedents of B2C Channel Satisfaction and Preference: Validating e-Commerce Metrics
Information Systems Research
The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach
Information Systems Research
Building trust in online auction markets through an economic incentive mechanism
Decision Support Systems
Evaluation and Design of Online Cooperative Feedback Mechanisms for Reputation Management
IEEE Transactions on Knowledge and Data Engineering
The Role of Reputation Systems in Reducing On-Line Auction Fraud
International Journal of Electronic Commerce
Reputation and Dispute in eBay Transactions
International Journal of Electronic Commerce
Consumer and Business Deception on the Internet: Content Analysis of Documentary Evidence
International Journal of Electronic Commerce
Effects of a reputation feedback system on an online consumer-to-consumer auction market
Decision Support Systems
Business Process Reengineering and Organizational Performance: An Exploration of Issues
International Journal of Information Management: The Journal for Information Professionals
Making words work: Using financial text as a predictor of financial events
Decision Support Systems
The effect of pre- and post-service performance on consumer evaluation of online retailers
Decision Support Systems
Can visible cues in search results indicate vendors' reliability?
Decision Support Systems
Sequential and Temporal Dynamics of Online Opinion
Marketing Science
Store survival in online marketplace: An empirical investigation
Decision Support Systems
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Online merchant rating is an important determinant of online merchant success, and plays an essential role in building consumer trust. Based on a rich data set collected from Yahoo's merchant review system, we applied content analysis to identify the most important factors that affect the overall rating of online merchants. We find that consumers in general put more weight on post-transaction services than online-transaction services when they rate online merchants' performance. This research can help e-commerce practitioners understand potentially problematic areas with their business. This research will also provide some easy-to-implement strategies for e-tailing managers to improve their service quality as well as their overall rating in the online feedback systems.