Factors influencing the experience of website usage
CHI '02 Extended Abstracts on Human Factors in Computing Systems
Supporting creativity in problem solving environments
C&C '02 Proceedings of the 4th conference on Creativity & cognition
The human-computer interaction handbook
Factors influencing the usage of websites: the case of a generic portal in The Netherlands
Information and Management
Modeling virtual exploratory and shopping dynamics: an environmental psychology approach
Information and Management
A person-artefact-task (PAT) model of flow antecedents in computer-mediated environments
International Journal of Human-Computer Studies - Special issue on HCI and MIS
Bringing virtual reality for commercial Web sites
International Journal of Human-Computer Studies
Toward a more robust theory and measure of social presence: review and suggested criteria
Presence: Teleoperators and Virtual Environments
A grounded theory of the flow experiences of web users
International Journal of Human-Computer Studies - Incorporating knowledge acquisition
Classifying and coding online actions
Social Science Computer Review - Special issue: Sociology and computing
Why do people play on-line games? an extended TAM with social influences and flow experience
Information and Management
Interfaces for staying in the flow
Ubiquity
Information and Management
ACM Transactions on Computer-Human Interaction (TOCHI)
Understanding users' experience of interaction
EACE '05 Proceedings of the 2005 annual conference on European association of cognitive ergonomics
The role of pleasure in web site success
Information and Management
The impact of the display type and content to a game adaptation
Proceedings of the 8th conference on Human-computer interaction with mobile devices and services
B2C Web site quality and emotions during online shopping episodes: an empirical study
Information and Management
The effects of attention inertia on advertisements on the WWW
Computers in Human Behavior
ERP training with a web-based electronic learning system: The flow theory perspective
International Journal of Human-Computer Studies
Examination of online channel preference: using the structure-conduct-outcome framework
Decision Support Systems
Using a scenario-planning tool to support an engaging online user experience
OZCHI '06 Proceedings of the 18th Australia conference on Computer-Human Interaction: Design: Activities, Artefacts and Environments
Editorial: Fifty Years of Marketing Science
Marketing Science
Determinants of adoption of mobile games under mobile broadband wireless access environment
Information and Management
Research Note-Two Competing Perspectives on Automatic Use: A Theoretical and Empirical Comparison
Information Systems Research
Adaptive, intelligent presentation of information for the museum visitor in PEACH
User Modeling and User-Adapted Interaction
The effect of Internet general privacy concern on customer behavior
Electronic Commerce Research
International Journal of Human-Computer Studies
Journal of Management Information Systems
The Effect of Web Site Perceptions on Initial Trust in the Owner Company
International Journal of Electronic Commerce
File Sharing as a Form of Music Consumption
International Journal of Electronic Commerce
Sense of Virtual Community: A Conceptual Framework and Empirical Validation
International Journal of Electronic Commerce
How do Web users respond to non-banner-ads animation? The effects of task type and user experience
Journal of the American Society for Information Science and Technology
International Journal of Electronic Commerce
Components of human experience in virtual environments
Computers in Human Behavior
DPPI '07 Proceedings of the 2007 conference on Designing pleasurable products and interfaces
Key drivers of mobile commerce adoption an exploratory study of Spanish mobile users
Journal of Theoretical and Applied Electronic Commerce Research
A conceptual framework and propositions for the acceptance of mobile services
Journal of Theoretical and Applied Electronic Commerce Research
Behavior and perceptions of Greek consumers in business related e-communities
AIC'07 Proceedings of the 7th Conference on 7th WSEAS International Conference on Applied Informatics and Communications - Volume 7
What makes people experience flow? Social characteristics of online games
International Journal of Advanced Media and Communication
Toward an understanding of flow in video games
Computers in Entertainment (CIE) - Theoretical and Practical Computer Applications in Entertainment
Trust and the virtual environment: research and methodological considerations
International Journal of Networking and Virtual Organisations
An investigation of user communication behavior in computer mediated environments
Computers in Human Behavior
Computers in Human Behavior
Virtual social interactions: Evolutionary, social psychological and technological perspectives
Computers in Human Behavior
Interface design and emotions experienced on B2C Web sites: Empirical testing of a research model
Computers in Human Behavior
Using internet multimedia to promote the local business: a case study of Alishan
MUSP'08 Proceedings of the 8th WSEAS International Conference on Multimedia systems and signal processing
UM '07 Proceedings of the 11th international conference on User Modeling
Behaviour & Information Technology
Consumer adoption of mobile TV: Examining psychological flow and media content
Computers in Human Behavior
Application internet multimedia on region travel route information establishment
WSEAS Transactions on Computers
A learner, is a learner, is a user, is a customer: QoS-based experience-aware adaptation
MM '08 Proceedings of the 16th ACM international conference on Multimedia
Determinants of online merchant rating: Content analysis of consumer comments about Yahoo merchants
Decision Support Systems
Expert Systems with Applications: An International Journal
Effect of Brand Associations on Consumer Reactions to Unknown On-Line Brands
International Journal of Electronic Commerce
Flow and immersion in first-person shooters: measuring the player's gameplay experience
Future Play '08 Proceedings of the 2008 Conference on Future Play: Research, Play, Share
User acceptance of computer-mediated communication: The SkypeOut case
Expert Systems with Applications: An International Journal
Computer assisted active learning system development for critical thinking and flow
CompSysTech '08 Proceedings of the 9th International Conference on Computer Systems and Technologies and Workshop for PhD Students in Computing
Impact of media richness and flow on e-learning technology acceptance
Computers & Education
Do web sites change customers' beliefs? A study of prior-posterior beliefs in e-commerce
Information and Management
Personal and Ubiquitous Computing
An investigation on user communication behavior in an interactive whiteboard technology environment
WSEAS TRANSACTIONS on COMMUNICATIONS
International Journal of Electronic Commerce
Genetic learning of fuzzy rules based on low quality data
Fuzzy Sets and Systems
Interaction design guidelines on critiquing-based recommender systems
User Modeling and User-Adapted Interaction
Exploring user experiences as predictors of MMORPG addiction
Computers & Education
Flow Experience in Second Life: The Impact of Telepresence on Human-Computer Interaction
OCSC '09 Proceedings of the 3d International Conference on Online Communities and Social Computing: Held as Part of HCI International 2009
A framework for evaluating business lead users' virtual reality innovations in Second Life
Electronic Commerce Research
Learners' acceptance of e-learning in South Korea: Theories and results
Computers & Education
The movement patterns and the experiential components of virtual environments
International Journal of Human-Computer Studies
The role of perceived risks among heavy users in e-commerce: a research in Pernambuco, Brazil
Proceedings of the 2008 Euro American Conference on Telematics and Information Systems
ICS'09 Proceedings of the 13th WSEAS international conference on Systems
MM '09 Proceedings of the 17th ACM international conference on Multimedia
Temporal transitions in participation flow in an asynchronous discussion forum
Computers & Education
Is stickiness profitable for electronic retailers?
Communications of the ACM
The development and evaluation of a survey to measure user engagement
Journal of the American Society for Information Science and Technology
The fundamental reasons of e-consumers' loyalty to an online store
Electronic Commerce Research and Applications
Information and Management
The role of pleasure in web site success
Information and Management
Consumer Empowerment Through Internet-Based Co-creation
Journal of Management Information Systems
HCI'07 Proceedings of the 12th international conference on Human-computer interaction: applications and services
Information Systems Frontiers
Impact of web experience on e-consumer responses
EC-Web'07 Proceedings of the 8th international conference on E-commerce and web technologies
Influence of internet on online buyer involvement towards buying different products and services
International Journal of Electronic Finance
Consumer perceptions on web advertisements and motivation factors to purchase in the online shopping
Computers in Human Behavior
Experiencing flow with instant messaging and its facilitating role on creative behaviors
Computers in Human Behavior
Information sharing behaviour on blogs in Taiwan: Effects of interactivities and gender differences
Journal of Information Science
International Journal of Human-Computer Studies
Antecedents and determinants of information technology habit
Information and Management
Expert Systems with Applications: An International Journal
Determinants of consumers' perceived trust in IT-ecosystems
Journal of Theoretical and Applied Electronic Commerce Research
A highly adaptive recommender system based on fuzzy logic for B2C e-commerce portals
Expert Systems with Applications: An International Journal
Avatar-based innovation: Consequences of the virtual co-creation experience
Computers in Human Behavior
Assessing the affective impact of social navigation tools in facilitating exploratory search
Proceedings of the 73rd ASIS&T Annual Meeting on Navigating Streams in an Information Ecosystem - Volume 47
Towards a conceptualizing social presence in 3DTV
Proceedings of the 2011 iConference
Au-delà de l'utilisabilité: ordonner les composantes de la qualité de service en ligne
Conference Internationale Francophone sur I'Interaction Homme-Machine
Explaining website effectiveness: The hedonic-utilitarian dual mediation hypothesis
Electronic Commerce Research and Applications
Immersion and gameplay experience: a contingency framework
International Journal of Computer Games Technology
The influence of product integration on online advertising effectiveness
Electronic Commerce Research and Applications
The effect of simulation games on the learning of computational problem solving
Computers & Education
Brand positioning strategy using search engine marketing
MIS Quarterly
An Interdisciplinary Perspective on IT Services Management and Service Science
Journal of Management Information Systems
A new framework for entertainment computing: from passive to active experience
ICEC'05 Proceedings of the 4th international conference on Entertainment Computing
The Influence of Personal and Social-Interactive Engagement in Social TV Web Sites
International Journal of Electronic Commerce
Social media and online dating service providers: reexamining the new face of romance
International Journal of Business Information Systems
An empirical analysis of consumers' protection toward e-commerce transactions in Malaysia
International Journal of Business Information Systems
Embodied agents, E-SQ and stickiness: improving existing cognitive and affective models
PERSUASIVE'10 Proceedings of the 5th international conference on Persuasive Technology
Examining mobile banking user adoption from the perspectives of trust and flow experience
Information Technology and Management
On saliency, affect and focused attention
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Immersion in computer games: the role of spatial presence and flow
International Journal of Computer Games Technology
Virtual space and place: theory and test
MIS Quarterly
Customer Knowledge Management and E-commerce: The role of customer perceived risk
International Journal of Information Management: The Journal for Information Professionals
The effects of relationship quality and switching barriers on customer loyalty
International Journal of Information Management: The Journal for Information Professionals
Loyalty Due to Others: The Relationships Among Challenge, Interdependence, and Online Gamer Loyalty
Journal of Computer-Mediated Communication
Hedonic valuation of online game participation
Proceedings of the 14th Annual International Conference on Electronic Commerce
More than flow: revisiting the theory of four channels of flow
International Journal of Computer Games Technology
Computers in Human Behavior
Measuring the flow experience of gamers: An evaluation of the DFS-2
Computers in Human Behavior
Interacting with the Music Paint Machine: Relating the constructs of flow experience and presence
Interacting with Computers
Perceptions of web knowledge and usability: When sex and experience matter
International Journal of Human-Computer Studies
Information Systems and e-Business Management
Linking the Popularity of Online Trading with Consumers' Concerns for Reputation and Identity Theft
International Journal of Business Data Communications and Networking
An Examination of Factors Associated with User Acceptance of Social Shopping Websites
International Journal of Technology and Human Interaction
Educational Services in Second Life: A Study Based on Flow Theory
International Journal of Web-Based Learning and Teaching Technologies
Impact of Flow and Brand Equity in 3D Virtual Worlds
Journal of Database Management
3DTV and immersive environment
Proceedings of the 7th International Conference on Ubiquitous Information Management and Communication
Exploring the Player Flow Experience in E-Game Playing
International Journal of Technology and Human Interaction
Combining eye-tracking technologies with web usage mining for identifying Website Keyobjects
Engineering Applications of Artificial Intelligence
Information and Management
Telematics and Informatics
A Longitudinal Investigation on Greek University Students' Perceptions Towards Online Shopping
Journal of Electronic Commerce in Organizations
International Journal of E-Services and Mobile Applications
Usage of video sharing websites: Drivers and barriers
Telematics and Informatics
The role of atmospheric cues in online impulse-buying behavior
Electronic Commerce Research and Applications
Modelling students' flow experiences in an online learning environment
Computers & Education
Learning from other buyers: The effect of purchase history records in online marketplaces
Decision Support Systems
Addiction in cyberspace: flow experience on e-shopping
International Journal of Web Based Communities
Information Technology and Management
Determinants of E-WOM influence: the role of consumers' internet experience
Journal of Theoretical and Applied Electronic Commerce Research
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Intuition and previous research suggest that creating a compelling online environment for Web consumers will have numerous positive consequences for commercial Web providers. Online executives note that creating a compelling online experience for cyber customers is critical to creating competitive advantage on the Internet. Yet, very little is known about the factors that make using the Web a compelling experience for its users, and of the key consumer behavior outcomes of this compelling experience.Recently, the flow construct has been proposed as important for understanding consumer behavior on the World Wide Web, and as a way of defining the nature of compelling online experience. Although widely studied over the past 20 years, quantitative modeling efforts of the flow construct have been neither systematic nor comprehensive. In large parts, these efforts have been hampered by considerable confusion regarding the exact conceptual definition of flow. Lacking precise definition, it has been difficult to measure flow empirically, let alone apply the concept in practice.Following the conceptual model of flow proposed by Hoffman and Novak (1996), we conceptualize flow on the Web as a cognitive state experienced during navigation that is determined by (1) high levels of skill and control; (2) high levels of challenge and arousal; and (3) focused attention; and (4) is enhanced by interactivity and telepresence. Consumers who achieve flow on the Web are so acutely involved in the act of online navigation that thoughts and perceptions not relevant to navigation are screened out, and the consumer focuses entirely on the interaction. Concentration on the navigation experience is so intense that there is little attention left to consider anything else, and consequently, other events occurring in the consumer's surrounding physical environment lose significance. Self-consciousness disappears, the consumer's sense of time becomes distorted, and the state of mind arising as a result of achieving flow on the Web is extremely gratifying.In a quantitative modeling framework, we develop a structural model based on our previous conceptual model of flow that embodies the components of what makes for a compelling online experience. We use data collected from a largesample, Web-based consumer survey to measure these constructs, and we fit a series of structural equation models that test related prior theory. The conceptual model is largely supported, and the improved fit offered by the revised model provides additional insights into the direct and indirect influences of flow, as well as into the relationship of flow to key consumer behavior and Web usage variables.Our formulation provides marketing scientists with operational definitions of key model constructs and establishes reliability and validity in a comprehensive measurement framework. A key insight from the paper is that the degree to which the online experience is compelling can be defined, measured, and related well to important marketing variables. Our model constructs relate in significant ways to key consumer behavior variables, including online shopping and Web use applications such as the extent to which consumers search for product information and participate in chat rooms. As such, our model may be useful both theoretically and in practice as marketers strive to decipher the secrets of commercial success in interactive online environments.