Using a scenario-planning tool to support an engaging online user experience

Authors:
Jon M Pearce;John Murphy;David Patman
Affiliations:
The University of Melbourne, Parkville, Australia;Novell Pty Ltd, Australia;Centrelink, Melbourne, Australia
Venue:
OZCHI '06 Proceedings of the 18th Australia conference on Computer-Human Interaction: Design: Activities, Artefacts and Environments
Year:
2006

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Abstract

This paper describes a pilot project to research the use of a dynamic visual interface as the basis of a scenario-planning tool. We introduce 'flow' as a theoretical framework that underpins the research, describe the design and development of the software tool and, through its evaluation in user-testing trials, we develop the ideas of scenario-planning in the context of providing e-government online services. Finally, proposed future research is discussed.