Activity theory as a potential framework for human-computer interaction research
Context and consciousness
Empirical evaluation of the revised technology acceptance model
Management Science
Information and Communication: Alternative Uses of the Internet in Households
Information Systems Research
Applying the Technology Acceptance Model and Flow Theory to Online Consumer Behavior
Information Systems Research
Antecedents of B2C Channel Satisfaction and Preference: Validating e-Commerce Metrics
Information Systems Research
Businesses as Buildings: Metrics for the Architectural Quality of Internet Businesses
Information Systems Research
Factors influencing the usage of websites: the case of a generic portal in The Netherlands
Information and Management
A Theoretical Integration of User Satisfaction and Technology Acceptance
Information Systems Research
Research Note-Two Competing Perspectives on Automatic Use: A Theoretical and Empirical Comparison
Information Systems Research
Reconceptualizing System Usage: An Approach and Empirical Test
Information Systems Research
Post-Adoption Behaviors of E-Service Customers: The Interplay of Cognition and Emotion
International Journal of Electronic Commerce
Modeling Web Site Design Across Cultures: Relationships to Trust, Satisfaction, and E-Loyalty
Journal of Management Information Systems
Integrating perceived playfulness into expectation-confirmation model for web portal context
Information and Management
An examination of the determinants of customer loyalty in mobile commerce contexts
Information and Management
Trust and TAM in online shopping: an integrated model
MIS Quarterly
The temporal relationships among habit, intention and IS uses
Computers in Human Behavior
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Researchers have been closely studying how information technology services became a routine part of our lives. Studies have found that users who routinely use online services either consciously develop loyalty or automatically develop a habit. But many studies now mix the elements of conscious and automatic use despite the great differences in these phenomena. This study proposes a new theoretical framework of how the conscious and automatic mechanisms simultaneously, but differentially, regulate postadoption phenomena in the context of online information services. An empirical test confirms that these two mechanisms have highly discernible patterns that researchers and managers alike must heed.