Usability of websites contributing to trust in e-commerce
Trust in knowledge management and systems in organizations
Understanding web home page perception
European Journal of Information Systems
A comparison of Magal's service quality instrument with SERVPERF
Information and Management
Factors affecting payment choices in online auctions: a study of eBay traders
Decision Support Systems
Examination of online channel preference: using the structure-conduct-outcome framework
Decision Support Systems
Designing Web Sites for Customer Loyalty Across Business Domains: A Multilevel Analysis
Journal of Management Information Systems
Measuring the Performance of Information Systems: A Functional Scorecard
Journal of Management Information Systems
Development and Validation of a Perceptual Instrument to Measure E-Commerce Performance
International Journal of Electronic Commerce
The online consumer's hierarchy of needs
Communications of the ACM - ACM's plan to go online first
WebQual: An Instrument for Consumer Evaluation of Web Sites
International Journal of Electronic Commerce
Virtual social interactions: Evolutionary, social psychological and technological perspectives
Computers in Human Behavior
Interface design and emotions experienced on B2C Web sites: Empirical testing of a research model
Computers in Human Behavior
Designing usable online stores: A landscape preference perspective
Information and Management
The Influence of Website Characteristics on a Consumer's Urge to Buy Impulsively
Information Systems Research
Formalizing Design Guidelines of Legibility on Web Pages
Proceedings of the Symposium on Human Interface 2009 on Human Interface and the Management of Information. Information and Interaction. Part II: Held as part of HCI International 2009
Consumer selection of E-commerce websites in a B2C environment: a discrete decision choice model
IEEE Transactions on Systems, Man, and Cybernetics, Part A: Systems and Humans
A framework for performance measurement in the e-business environment
Electronic Commerce Research and Applications
Consumer trust and distrust: An issue of website design
International Journal of Human-Computer Studies
The success of corporate wiki systems: an end user perspective
Proceedings of the 7th International Symposium on Wikis and Open Collaboration
A usability-centred perspective on intention to use mobile payment
International Journal of Mobile Communications
Understanding of website usability: Specifying and measuring constructs and their relationships
Decision Support Systems
Usability Design and Psychological Ownership of a Virtual World
Journal of Management Information Systems
An assessment of customers' e-service quality perception, satisfaction and intention
International Journal of Information Management: The Journal for Information Professionals
The evolution of corporate web presence: A longitudinal study of large American companies
International Journal of Information Management: The Journal for Information Professionals
A framework for internet channel evaluation
International Journal of Information Management: The Journal for Information Professionals
Journal of Database Management
Usability Design and Psychological Ownership of a Virtual World
Journal of Management Information Systems
International Journal of Business Information Systems
The “Mail-Order-Bride” (MOB) Phenomenon in the Cyberworld: An Interpretive Investigation
ACM Transactions on Management Information Systems (TMIS)
Evaluating the perceived and estimated quality in use of Web 2.0 applications
Journal of Systems and Software
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Metrics for the architectural quality of Internet businesses are essential in gauging the success and failure of e-commerce. This study proposes six dimensions of architectural metrics for Internet businesses:internal stability, external security, information gathering, order processing, system interface, andcommunication interface. The metrics are based on the three constructs that have been used to evaluate buildings in the real world. The structural construct indicates that Internet businesses need to be stable internally and secure externally. The functional construct implies that Internet businesses should provide convenient functions in the information-gathering and order-processing phases. Finally, the representational construct indicates that they need to provide a pleasant interface both to the systemand to those using it. For each of the six metrics, we have constructed questionnaires to measure the perceived level of architectural quality and identified feature lists that may be closely related to the perceived quality level. Large-scale empirical studies were conducted both to validate the proposed metrics and to explore their relevance across four Internet business domains. The validity of the metrics has been obtained in three ways. First, the content validity of the metrics was assured by pretests and pilot survey. Second, the results fromthe confirmatory factor analysis showed that the metrics had high convergent and discriminant validities. Finally, the reliability coefficients were found to be high enough to establish the reliability of the proposed metrics. The relevance of the metrics has been explored in two ways. Structural equation models were used to test the causal relations between the three constructs and user satisfaction, as well as customer loyalty, in four domains. Correlation analyses were used to explore the relations between the perceived architectural quality and objective design features in four domains. This paper ends with the implications and limitations of the study results.