Beyond the productivity paradox
Communications of the ACM
Reducing buyer search costs: implications for electronic marketplaces
Management Science - Special issue: Frontier research on information systems and economics
Analysing information systems evaluation: another look at an old problem
European Journal of Information Systems - Special issue on information systems evaluaiton
Evaluating information systems in small and medium-sized enterprises: issues and evidence
European Journal of Information Systems
Introduction: personalized views of personalization
Communications of the ACM
Communications of the ACM
Exploring the factors associated with Web site success in the context of electronic commerce
Information and Management
Designing the User Interface: Strategies for Effective Human-Computer Interaction
Designing the User Interface: Strategies for Effective Human-Computer Interaction
User Interface Design: Bridging the Gap from User Requirements to Design
User Interface Design: Bridging the Gap from User Requirements to Design
The Inmates Are Running the Asylum
The Inmates Are Running the Asylum
Information systems evaluation: navigating through the problem domain
Information and Management
PePPeR: A New Model to Bridge the Gap between User and Designer Perceptions
COMPSAC '01 Proceedings of the 25th International Computer Software and Applications Conference on Invigorating Software Development
The Analytic Hierarchy Process--An Exposition
Operations Research
Applying the Technology Acceptance Model and Flow Theory to Online Consumer Behavior
Information Systems Research
Assessing a Firm's Web Presence: A Heuristic Evaluation Procedure for the Measurement of Usability
Information Systems Research
Measuring Factors that Influence the Success of Internet Commerce
Information Systems Research
Web Site Usability, Design, and Performance Metrics
Information Systems Research
Antecedents of B2C Channel Satisfaction and Preference: Validating e-Commerce Metrics
Information Systems Research
Businesses as Buildings: Metrics for the Architectural Quality of Internet Businesses
Information Systems Research
The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach
Information Systems Research
Selection of web sites for online advertising using the AHP
Information and Management
The impact of enterprise application integration on information system lifecycles
Information and Management
Frictionless Commerce? A Comparison of Internet and Conventional Retailers
Management Science
The Role of the Management Sciences in Research on Personalization
Management Science
Evaluating web sites: exploiting user's expectations
International Journal of Human-Computer Studies - Incorporating knowledge acquisition
Dimensional hierarchy of retail website quality
Information and Management
Information and Management
Consumer reactions to electronic shopping on the world wide web
International Journal of Electronic Commerce
International Journal of Electronic Commerce
User Expectations and Rankings of Quality Factors in Different Web Site Domains
International Journal of Electronic Commerce
An Evaluation of Cyber-Bookshops: The WebQual Method
International Journal of Electronic Commerce
The DeLone and McLean Model of Information Systems Success: A Ten-Year Update
Journal of Management Information Systems
Sorting through the dot bomb rubble: how did the high-profile e-tailers fail?
International Journal of Information Management: The Journal for Information Professionals
Modifying inconsistent comparison matrix in analytic hierarchy process: A heuristic approach
Decision Support Systems
Adoption of new online services in the presence of network externalities and complementarities
Electronic Commerce Research and Applications
International Journal of Electronic Finance
Profiling Retail Web Site Functionalities and Conversion Rates: A Cluster Analysis
International Journal of Electronic Commerce
An application of fuzzy AHP for evaluating course website quality
Computers & Education
Modeling web quality using a probabilistic approach: An empirical validation
ACM Transactions on the Web (TWEB)
Expert Systems with Applications: An International Journal
Hybrid assessment method for software engineering decisions
Decision Support Systems
A hybrid fuzzy MCDM approach for evaluating website quality of professional accounting firms
Expert Systems with Applications: An International Journal
An effectiveness evaluation model for the web-based marketing of the airline industry
Expert Systems with Applications: An International Journal
Predicting e-commerce company success by mining the text of its publicly-accessible website
Expert Systems with Applications: An International Journal
Determining the relative importance of mobile banking quality factors
Computer Standards & Interfaces
International Journal of E-Business Research
An analytic hierarchy process model for evaluating and comparing website usability
International Journal of Business Information Systems
The critical success factors for websites for Chinese migrant farmer workers: a multi-case study
Proceedings of the 6th International Conference on Theory and Practice of Electronic Governance
A quality evaluation model for the design quality of online shopping websites
Electronic Commerce Research and Applications
HCI International'13 Proceedings of the 15th international conference on Human Interface and the Management of Information: information and interaction design - Volume Part I
Evaluating the perceived and estimated quality in use of Web 2.0 applications
Journal of Systems and Software
Quality of health-related online search results
Decision Support Systems
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This study investigates website quality factors, their relative importance in selecting the most preferred website, and the relationship between website preference and financial performance. DeLone and McLean's IS success model extended through applying an analytic hierarchy process is used. A field study with 156 online customers and 34 managers/designers of e-business companies was performed. The study identified different relative importance of each website quality factor and priority of alternative websites across e-business domains and between stakeholders. This study also found that the website with the highest quality produced the highest business performance. The findings of this study provide decision makers of e-business companies with useful insights to enhance their website quality.