Usability—context, framework, definition, design and evaluation
Human factors for informatics usability
Developing user interfaces: ensuring usability through product & process
Developing user interfaces: ensuring usability through product & process
Measuring usability: preference vs. performance
Communications of the ACM
IBM computer usability satisfaction questionnaires: psychometric evaluation and instructions for use
International Journal of Human-Computer Interaction
Software for use: a practical guide to the models and methods of usage-centered design
Software for use: a practical guide to the models and methods of usage-centered design
Measuring usability: are effectiveness, efficiency, and satisfaction really correlated?
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
Exploring the factors associated with Web site success in the context of electronic commerce
Information and Management
Extending the TAM for a World-Wide-Web context
Information and Management
Quality Attributes of Web Software Applications
IEEE Software
Developing and validating an instrument for measuring user-perceived web quality
Information and Management
User Satisfaction, Aesthetics and Usability: Beyond Reductionism
Proceedings of the IFIP 17th World Computer Congress - TC13 Stream on Usability: Gaining a Competitive Edge
Assessing a Firm's Web Presence: A Heuristic Evaluation Procedure for the Measurement of Usability
Information Systems Research
Web Site Usability, Design, and Performance Metrics
Information Systems Research
Businesses as Buildings: Metrics for the Architectural Quality of Internet Businesses
Information Systems Research
An empirical study of the effects of interactivity on web user attitude
International Journal of Human-Computer Studies
An empirical investigation of student acceptance of course websites
Computers & Education
Factors influencing the usage of websites: the case of a generic portal in The Netherlands
Information and Management
International Journal of Human-Computer Studies - Special issue on HCI and MIS
An empirical study on predicting user acceptance of e-shopping on the Web
Information and Management
The conceptualization and empirical validation of web site user satisfaction
Information and Management
Dimensional hierarchy of retail website quality
Information and Management
Discovering Statistics Using SPSS
Discovering Statistics Using SPSS
Usability engineering methods for software developers
Communications of the ACM - Interaction design and children
Usability measurement and metrics: A consolidated model
Software Quality Control
Current practice in measuring usability: Challenges to usability studies and research
International Journal of Human-Computer Studies
Interaction, usability and aesthetics: what influences users' preferences?
DIS '06 Proceedings of the 6th conference on Designing Interactive systems
minimUML: A minimalist approach to UML diagramming for early computer science education
Journal on Educational Resources in Computing (JERIC)
An empirical study of web site navigation structures' impacts on web site usability
Decision Support Systems
Investigating attractiveness in web user interfaces
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Enabling an accessible web 2.0
W4A '07 Proceedings of the 2007 international cross-disciplinary conference on Web accessibility (W4A)
The impact of Web quality and playfulness on user acceptance of online retailing
Information and Management
When the Wait Isnt So Bad: The Interacting Effects of Website Delay, Familiarity, and Breadth
Information Systems Research
Web Acceptance Model (WAM): Moderating effects of user experience
Information and Management
Journal of Management Information Systems
WAQE: a Web Application Quality Evaluation model
International Journal of Web Engineering and Technology
Modelling user experience with web sites: Usability, hedonic value, beauty and goodness
Interacting with Computers
An effort and time based measure of usability
Proceedings of the 6th international workshop on Software quality
Exploring the facebook experience: a new approach to usability
Proceedings of the 5th Nordic conference on Human-computer interaction: building bridges
The interplay of beauty, goodness, and usability in interactive products
Human-Computer Interaction
A proposal for a set of attributes relevant for Web portal data quality
Software Quality Control
Security in web 2.0 application development
Proceedings of the 10th International Conference on Information Integration and Web-based Applications & Services
Web 2.0: blind to an accessible new world
Proceedings of the 18th international conference on World wide web
BCS-HCI '07 Proceedings of the 21st British HCI Group Annual Conference on People and Computers: HCI...but not as we know it - Volume 2
GroupMind: supporting idea generation through a collaborative mind-mapping tool
Proceedings of the ACM 2009 international conference on Supporting group work
Assessing quality of web based systems
AICCSA '08 Proceedings of the 2008 IEEE/ACS International Conference on Computer Systems and Applications
A Quality Model for Mashup Components
ICWE '9 Proceedings of the 9th International Conference on Web Engineering
Web 2.0: extending the framework for heuristic evaluation
Proceedings of the 10th International Conference NZ Chapter of the ACM's Special Interest Group on Human-Computer Interaction
Extending Quality in Use to Provide a Framework for Usability Measurement
HCD 09 Proceedings of the 1st International Conference on Human Centered Design: Held as Part of HCI International 2009
International Journal of Human-Computer Studies
UWIS: An assessment methodology for usability of web-based information systems
Journal of Systems and Software
Number of people required for usability evaluation: the 10±2 rule
Communications of the ACM
An application of fuzzy AHP for evaluating course website quality
Computers & Education
Information Sciences: an International Journal
Computer-supported creativity: evaluation of a tabletop mind-map application
EPCE'07 Proceedings of the 7th international conference on Engineering psychology and cognitive ergonomics
PQM vs. BPQM: studying the tailoring of a general quality model to a specific domain
ER'07 Proceedings of the 2007 conference on Advances in conceptual modeling: foundations and applications
A strategic framework for website evaluation based on a review of the literature from 1995-2006
Information and Management
ICWE'10 Proceedings of the 10th international conference on Web engineering
On the Quality of Information for Web 2.0 Services
IEEE Internet Computing
An integrated model of interaction experience for information retrieval in a Web-based encyclopaedia
Interacting with Computers
Quality in use model for web portals (QiUWeP)
ICWE'10 Proceedings of the 10th international conference on Current trends in web engineering
The 2QCV3Q quality model for the analysis of web site requirements
Journal of Web Engineering
Development of a methodology for evaluating the quality in use of web 2.0 applications
INTERACT'11 Proceedings of the 13th IFIP TC 13 international conference on Human-computer interaction - Volume Part IV
Understanding of website usability: Specifying and measuring constructs and their relationships
Decision Support Systems
Exploring the quality in use of web 2.0 applications: the case of mind mapping services
ICWE'11 Proceedings of the 11th international conference on Current Trends in Web Engineering
Project Management: A Systems Approach to Planning, Scheduling, and Controlling
Project Management: A Systems Approach to Planning, Scheduling, and Controlling
Exploring the usability of web portals: A Croatian case study
International Journal of Information Management: The Journal for Information Professionals
Towards an understanding of the behavioural intention to use a web site
International Journal of Information Management: The Journal for Information Professionals
The assessment of usability of electronic shopping: A heuristic evaluation
International Journal of Information Management: The Journal for Information Professionals
Empirical investigation on factors influencing the behavioral intention to use Facebook
Universal Access in the Information Society
The uptake of Web 2.0 technologies, and its impact on visually disabled users
Universal Access in the Information Society
Analyzing the Influence of Web Site Design Parameters on Web Site Usability
Information Resources Management Journal
Formalizing and validating the web quality model for web source quality evaluation
Expert Systems with Applications: An International Journal
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Web 2.0 refers to a new generation of web applications where individuals are able to participate, collaborate, and share created artefacts. Despite the fact that Web 2.0 applications are widely used for both educational and professional purposes, a consolidated methodology for their evaluation is still not available. This paper presents and discusses the results of two empirical studies on the case of mind mapping and diagramming Web 2.0 applications. Both studies employed logging actual use method to measure the estimated quality in use, while the retrospective thinking aloud method and an online questionnaire were applied to assess the perceived quality in use. Achieved analytical results showed that the results of the estimated and the perceived quality in use match partially, which indicates that quality in use should be measured with both subjective and objective instruments. The work presented in this paper is the first step towards a comprehensive methodology for evaluating the quality in use of Web 2.0 applications. Consequently, the usage of the proposed quality in use model for other types of Web 2.0 applications as well as contexts of use needs to be investigated in order to draw generalizable conclusions.