An empirical study of the impact of user involvement on system usage and information satisfaction
Communications of the ACM - The MIT Press scientific computation series
Hypertext '87: keynote address
Communications of the ACM
The measurement of end-user computing satisfaction
MIS Quarterly
Hypertext and hypermedia
Hypertext/hypermedia handbook
Determining information system usage: some issues and examples
Information and Management
Is user satisfaction a valid measure of system effectiveness?
Information and Management
User information satisfaction: IS implementability and effectiveness
Information and Management
RMM: a methodology for structured hypermedia design
Communications of the ACM
Hypertext design environments and the hypertext design process
Communications of the ACM
Hypermedia design, analysis, and evaluation issues
Communications of the ACM
Spatial hypertext: designing for change
Communications of the ACM
Frontiers of electronic commerce
Frontiers of electronic commerce
A model and instrument for measuring small business user satisfaction with information technology
Information and Management
An expanded instrument for evaluating information system success
Information and Management
The consequences of information technology acceptance on subsequent individual performance
Information and Management
The content and design of web sites: an empirical study
Information and Management
The measurement of user information satisfaction
Communications of the ACM
SAS/ETS User's Guide, Version 6
SAS/ETS User's Guide, Version 6
Designing the User Interface: Strategies for Effective Human-Computer Interaction
Designing the User Interface: Strategies for Effective Human-Computer Interaction
Hypermedia Learning Environments: Instructional Design and Integration
Hypermedia Learning Environments: Instructional Design and Integration
The Economics of Electronic Commerce
The Economics of Electronic Commerce
Designing User Interfaces for Hypermedia
Designing User Interfaces for Hypermedia
User satisfaction from commercial web sites: the effect of design and use
Information and Management
The role played by perceived usability, satisfaction and consumer trust on website loyalty
Information and Management
The role of pleasure in web site success
Information and Management
Measuring e-learning systems success in an organizational context: Scale development and validation
Computers in Human Behavior
The use of interface agents for email notification in critical incidents
International Journal of Human-Computer Studies
How can the Web help build customer relationships?
Information and Management
Data triangulation and web quality metrics: a case study in e-government
Information and Management
Electronic Commerce Research and Applications
Building effective online game websites with knowledge-based trust
Information Systems Frontiers
The review of the website evaluation framework in Information Systems and marketing journals
International Journal of Information Systems and Change Management
The structure of Web-based information systems satisfaction: Testing of competing models
Journal of the American Society for Information Science and Technology
Contextual multi-dimensional browsing
Computers in Human Behavior
Evaluating the progress of e-government development: A critical analysis
Information Polity
Information and Management
Measuring e-business dependability: The employee perspective
Journal of Systems and Software
Assessing the Quality of a Web-based Learning System for Nurses
Journal of Medical Systems
Block Map Technique for the Usability Evaluation of a Website
ICCCI '09 Proceedings of the 1st International Conference on Computational Collective Intelligence. Semantic Web, Social Networks and Multiagent Systems
The fundamental reasons of e-consumers' loyalty to an online store
Electronic Commerce Research and Applications
The role of pleasure in web site success
Information and Management
The role played by perceived usability, satisfaction and consumer trust on website loyalty
Information and Management
User satisfaction from commercial web sites: The effect of design and use
Information and Management
Developing instrument for handset usability evaluation: a survey study
HCI'07 Proceedings of the 12th international conference on Human-computer interaction: interaction design and usability
A strategic framework for website evaluation based on a review of the literature from 1995-2006
Information and Management
An exploratory study of website information content
Journal of Theoretical and Applied Electronic Commerce Research
Advances in Human-Computer Interaction
Satisfaction with virtual worlds: An integrated model of experiential value
Information and Management
Facilitators and benefits of using Mobile Entertainment Services
International Journal of Mobile Communications
Further tests with click, block, and heat maps applied to website evaluations
ICCCI'11 Proceedings of the Third international conference on Computational collective intelligence: technologies and applications - Volume Part II
A model for measuring e-learning systems success in universities
Expert Systems with Applications: An International Journal
EGOV'07 Proceedings of the 6th international conference on Electronic Government
Construct Validity Assessment in IS Research: Methods and Case Example of User Satisfaction Scale
Journal of Organizational and End User Computing
Validation of the B2E Portal User Satisfaction B2EPUS Scale: Empirical Evidence from South Africa
Journal of Electronic Commerce in Organizations
Information Technology and Management
Journal of Theoretical and Applied Electronic Commerce Research
Evaluating the perceived and estimated quality in use of Web 2.0 applications
Journal of Systems and Software
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This article addresses the concern for effective web site design by means of the conceptualization and empirical validation of a web site user satisfaction construct. Based on IS success theory, hypermedia design theory, a qualitative exploratory pilot study, and a quantitative online critical incident technique, we introduce and define the construct of web site user satisfaction, explore its dimensionality, provide empirical validation of the construct and its underlying dimensionality, develop a standardized instrument with desirable psychometric properties for measuring WUS, and explore the measure's theoretical and practical application.