An empirical study of the impact of user involvement on system usage and information satisfaction
Communications of the ACM - The MIT Press scientific computation series
A short-form measure of user information satisfaction: a psychometric evaluation and notes on use
Journal of Management Information Systems
The measurement of end-user computing satisfaction
MIS Quarterly
Multivariate data analysis (4th ed.): with readings
Multivariate data analysis (4th ed.): with readings
Quality information and knowledge
Quality information and knowledge
Issues and opinion on structural equation modeling
MIS Quarterly
The relation between user satisfaction, usage of information systems and performance
Information and Management
International Journal of Human-Computer Studies
The measurement of user information satisfaction
Communications of the ACM
ICIS '00 Proceedings of the twenty first international conference on Information systems
Dimensions of information systems success
Communications of the AIS
A validation of the end-user computing satisfaction instrument in Taiwan
Information and Management
Nonlinear and Noncompensatory Models in User Information Satisfaction Measurement
Information Systems Research
Web Site Usability, Design, and Performance Metrics
Information Systems Research
Antecedents of B2C Channel Satisfaction and Preference: Validating e-Commerce Metrics
Information Systems Research
The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach
Information Systems Research
Assessing the Validity of IS Success Models: An Empirical Testand Theoretical Analysis
Information Systems Research
The conceptualization and empirical validation of web site user satisfaction
Information and Management
A Theoretical Integration of User Satisfaction and Technology Acceptance
Information Systems Research
From DQ to EQ: understanding data quality in the context of e-business systems
Communications of the ACM - The digital society
User satisfaction from commercial web sites: the effect of design and use
Information and Management
International Journal of Human-Computer Studies - Human-computer interaction research in the managemant information systems discipline
Consumer reactions to electronic shopping on the world wide web
International Journal of Electronic Commerce
An empirical study of web site navigation structures' impacts on web site usability
Decision Support Systems
Decision Support Systems
HICSS '07 Proceedings of the 40th Annual Hawaii International Conference on System Sciences
Journal of Management Information Systems
The DeLone and McLean Model of Information Systems Success: A Ten-Year Update
Journal of Management Information Systems
An empirical study of what drives users to share knowledge in virtual communities
KSEM'06 Proceedings of the First international conference on Knowledge Science, Engineering and Management
International Journal of Mobile Communications
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User satisfaction has become one of the most important measures of the success or effectiveness of information systems (IS). In the current study, the dimensionality of Web-based information systems (WIS) satisfaction was first examined. Two composite latent variable models with factor-order structures were then empirically tested and compared to describe the relationships among observable variables concerned with WIS satisfaction. Using data from a sample of 515 university students, a third-order composite latent variable model was retained based on statistical and theoretical criteria. At the third-order level, WIS satisfaction is determined by two second-order constructs: Web information satisfaction and Web system satisfaction. Web information satisfaction is determined by understandability, reliability, and usefulness, while Web system satisfaction is determined by access, usability, and navigation. Overall, the model provides a good fit to the data and is theoretically valid, reflecting logical consistency. Implications of the current investigation for practice and research are provided. © 2008 Wiley Periodicals, Inc.