Systems, Objectives, Solutions
Validating and applying user satisfaction as a measure of mis success in small organizations
Information and Management
Factors of success for end-user computing
Communications of the ACM
A short-form measure of user information satisfaction: a psychometric evaluation and notes on use
Journal of Management Information Systems
The measurement of end-user computing satisfaction
MIS Quarterly
A discrepancy model of end-user computing involvement
Management Science
What is being done to measure user satisfaction with EDF/MIS
Information and Management
Measurement: a blueprint for theory-building in MIS
Information and Management
Is user satisfaction a valid measure of system effectiveness?
Information and Management
Task-technology fit and individual performance
MIS Quarterly
A structural model of end user computing satisfaction and user performance
Information and Management
Human-computer interaction
Development of a measure to assess the quality of user-developed applications
ACM SIGMIS Database
The relation between user satisfaction, usage of information systems and performance
Information and Management
Toward an empirical understanding of computer simulation implementation success
Information and Management
The relationship between user participation and system success: a simultaneous contingency approach
Information and Management
The measurement of user information satisfaction
Communications of the ACM
A new view of IS personnel performance evaluation
Communications of the ACM
Foundations of Information Systems
Foundations of Information Systems
Multivariate Statistical Methods: A First Course
Multivariate Statistical Methods: A First Course
Human Performance Engineering: A Guide for System Designers
Human Performance Engineering: A Guide for System Designers
Task difficulty, task variability and satisfaction with management support systems
Information and Management
A validation of the end-user computing satisfaction instrument in Taiwan
Information and Management
The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach
Information Systems Research
Assessing the Validity of IS Success Models: An Empirical Testand Theoretical Analysis
Information Systems Research
Toward a contingency model for selecting an information system prototyping strategy
Journal of Management Information Systems - Special section: Strategic and competitive information systems
Determinants of information center success
Journal of Management Information Systems
Successful strategies for user participation in systems development
Journal of Management Information Systems - Special section: Strategic and competitive information systems
The DeLone and McLean Model of Information Systems Success: A Ten-Year Update
Journal of Management Information Systems
International Journal of Electronic Commerce
A temporal approach to expectations and desires from knowledge management systems
Decision Support Systems
Evaluating the quality of delivered systems: a framework and instrument
International Journal of Business Information Systems
Suitability of self-organising maps for analysing a macro-environment an empirical field survey
International Journal of Business Information Systems
The structure of Web-based information systems satisfaction: Testing of competing models
Journal of the American Society for Information Science and Technology
The Impact of Technostress on Role Stress and Productivity
Journal of Management Information Systems
International Journal of Electronic Commerce
International Journal of Business Information Systems
Enterprise resource planning: technology acceptance in Thai universities
Enterprise Information Systems
The measurement of user satisfaction with question answering systems
Information and Management
Computers in Human Behavior
Assessing blog-user satisfaction using the expectation and disconfirmation approach
Computers in Human Behavior
A technology empowerment model for engineering work
ACM SIGMIS Database
Journal of Management Information Systems
Towards an integrated model of IT acceptance in healthcare
Decision Support Systems
Identifying drivers for adoption intention in RFID service
International Journal of Mobile Communications
Factors influencing Internet shopping value and customer repurchase intention
Electronic Commerce Research and Applications
International Journal of Enterprise Information Systems
Validation of the B2E Portal User Satisfaction B2EPUS Scale: Empirical Evidence from South Africa
Journal of Electronic Commerce in Organizations
A Comparative Study of the Effects of Low and High Uncertainty Avoidance on Continuance Behavior
Journal of Global Information Management
Journal of Management Information Systems
International Journal of e-Collaboration
International Journal of e-Collaboration
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Although user satisfaction is widely used by researchers and practitioners to evaluate information system success, important issues related to its meaning and measurement across population subgroups have not been adequately resolved. To be most useful in decision-making, instruments like end-user computing satisfaction (EUCS), which are designed to evaluate system success, should be robust. That is, they should enable comparisons by providing equivalent measurement across diverse samples that represent the variety of conditions or population subgroups present in organizations. Using a sample of 1,166 responses, the EUCS instrument is tested for measurement invariance across four dimensions--respondent positions, types of application, hardware platforms, and modes of development. While the results suggest that the meaning of user satisfaction is context sensitive and differs across population subgroups, the 12 measurement items are invariant across all four dimensions. The 12-item summed scale enables researchers or practitioners to compare EUCS scores across the instrument's originally intended universe of applicability.