An examination of decision-makers' utilization of decision support system output
Information and Management
DSS design: a systemic view of decision support
Communications of the ACM
Change, attitude to change, and decision support system success
Information and Management
Determinants of the effectiveness of personal decision support systems
Information and Management
The measurement of end-user computing satisfaction
MIS Quarterly
A study of personal computer utilization by managers
Information and Management
Correlates of user satisfaction with end user computing: an exploratory study
Information and Management
Executive information systems: a critical perspective
Information and Management
Measurement: a blueprint for theory-building in MIS
Information and Management
An empirical investigation into decision support systems capabilities: a proposed taxonomy
Information and Management
EIS adoption, use, and impact: the executive perspective
Decision Support Systems - Special issue on executive information systems
Task-technology fit and individual performance
MIS Quarterly
An empirical investigation into DSS structures and environments
Decision Support Systems
Understanding user evaluations of information systems
Management Science
The relation between user satisfaction, usage of information systems and performance
Information and Management
An experimental study of the human/computer interface
Communications of the ACM
Social Software of Accounting and Information Systems
Social Software of Accounting and Information Systems
Building Decision Support Systems
Building Decision Support Systems
The New Science of Management Decision
The New Science of Management Decision
Designing Complex Organizations
Designing Complex Organizations
Decision Support and Expert Systems: Management Support Systems
Decision Support and Expert Systems: Management Support Systems
Pluralistic multi-agent decision support system: a framework and an empirical test
Information and Management
Selection priority of process areas based on CMMI continuous representation
Information and Management
Journal of Management Information Systems
Examining the success factors for mobile work in healthcare: A deductive study
Decision Support Systems
Selection priority of process areas based on CMMI continuous representation
Information and Management
Task Design, Motivation, and Participation in Crowdsourcing Contests
International Journal of Electronic Commerce
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From its inception, the notion of management support systems (MSS) has been closely linked to task structure, which influences both the need for management support and the ability to provide it. This article presents the results of an empirical analysis to show the relation between task structure and satisfaction with MSS. Two dimensions of task structure are distinguished: task difficulty and task variability. The results of the analysis indicate that task difficulty negatively affects satisfaction with MSS, whereas the influence of task variability is insignificant.The provision of EIS functionality generally contributes to satisfaction with an MSS. This contribution is larger when task difficulty is high; as a result provision of EIS functionality fully compensates for the negative effect of task difficulty. However, task variability may frustrate this positive influence. Overall the effort indicates that, in researching the effectiveness of MSS success, one should not only look at the information that managers would like to have but also at the possibility of providing such information. The effect of both dimensions of task structure on this ability differs: task difficulty does not lead to problems, as long as the support does not require that cause-effect relations are understood but task variability leads to numerous exceptions when data are missing or not provided timely enough. If more features are build into the system, this situation tends to get worse.