An investigation of user-led system design: rational and political perspectives
Communications of the ACM - Special section on management of information systems
Managerial considerations in participative design of MIS/DSS
Information and Management
An empirical study of the impact of user involvement on system usage and information satisfaction
Communications of the ACM - The MIT Press scientific computation series
An exploratory contingency model of user participation and MIS use
Information and Management
A short-form measure of user information satisfaction: a psychometric evaluation and notes on use
Journal of Management Information Systems
Information systems user–designer communication problems
Information and Management
Successful application of communication techniques to improve the systems development process
Information and Management
Rethinking the concept of user involvement
MIS Quarterly
A discrepancy model of end-user computing involvement
Management Science
Group process and conflict in system development
Management Science
ICIS '91 Proceedings of the twelfth international conference on Information systems
ICIS '91 Proceedings of the twelfth international conference on Information systems
Power, politics, and MIS implementation
Communications of the ACM
The measurement of user information satisfaction
Communications of the ACM
Information systems and organizational change
Communications of the ACM
Patterns of Excellence for Is Professionals: An Analysis of Communication Behavior
Patterns of Excellence for Is Professionals: An Analysis of Communication Behavior
Contingency factors affecting the user involvement role in the design of successful information systems.
Development of computer-based information systems: a communication perspective
ACM SIGCPR Computer Personnel
System development: an empirical study of user communication
ACM SIGMIS Database
Validating the ISO/IEC 15504 Measure of Software Requirements Analysis Process Capability
IEEE Transactions on Software Engineering
The IS effectiveness matrix: the importance of stakeholder and system in measuring IS success
ICIS '98 Proceedings of the international conference on Information systems
A case study of user participation in the information systems development process
ICIS '97 Proceedings of the eighteenth international conference on Information systems
Usability and public administration: experiences of a difficult marriage
CUU '00 Proceedings on the 2000 conference on Universal Usability
Power and information technology: a review using metatriangulation
ICIS '00 Proceedings of the twenty first international conference on Information systems
ICIS '00 Proceedings of the twenty first international conference on Information systems
Dimensions of information systems success
Communications of the AIS
Task difficulty, task variability and satisfaction with management support systems
Information and Management
Driving usability into the public administration: the Italian experience
International Journal of Human-Computer Studies
Human factors and the systems development process
Socio-technical and human cognition elements of information systems
Advanced topics in end user computing
An abbreviated concept-based query language and its exploratory evaluation
Journal of Systems and Software
IT acceptance: managing user—IT group boundaries
ACM SIGMIS Database
A system implementation study: management commitment to project management
Information and Management
An Exploration of Impact of Cognitive Elaboration on Learning in ISD Projects
Information Technology and Management
Important human factors for systems development success: a user focus
Strategies for managing IS/IT personnel
Knowledge impacts of user participation: a cognitive perspective
Proceedings of the 2004 SIGMIS conference on Computer personnel research: Careers, culture, and ethics in a networked environment
User participation in decision support systems development: influencing system outcomes
European Journal of Information Systems
Successful strategies for user participation in systems development
Journal of Management Information Systems - Special section: Strategic and competitive information systems
POLITeam bridging the gap between Bonn and Berlin for and with the users
ECSCW'95 Proceedings of the fourth conference on European Conference on Computer-Supported Cooperative Work
Journal of Management Information Systems
Journal of Management Information Systems
Journal of Management Information Systems
ERP Misfit: Country of Origin and Organizational Factors
Journal of Management Information Systems
An Integrative Contingency Model of Software Project Risk Management
Journal of Management Information Systems
An Integrated Performance Model Information Systems Projects
Journal of Management Information Systems
The effect of switching costs on intent to switch: an application in IS service provision markets
International Journal of Mobile Communications
The impacts of user review on software responsiveness: Moderating requirements uncertainty
Information and Management
The Journal of Strategic Information Systems
User developed application success: sources and effects of involvement
Behaviour & Information Technology
Agile systems development and stakeholder satisfaction: a South African empirical study
Proceedings of the 2008 annual research conference of the South African Institute of Computer Scientists and Information Technologists on IT research in developing countries: riding the wave of technology
Software Process Tailoring: An Empirical Investigation
Journal of Management Information Systems
The Role of User Participation in Information Systems Development: Implications from a Meta-Analysis
Journal of Management Information Systems
Understanding participant loyalty intentions in virtual communities
WSEAS Transactions on Information Science and Applications
How to mitigate the significant negative influence of computer anxiety on ease of use perceptions
Behaviour & Information Technology
User participation in software development projects
Communications of the ACM
International Journal of Business Information Systems
Information and Software Technology
Crossing to the dark side: examining creators, outcomes, and inhibitors of technostress
Communications of the ACM
Impact of Technostress on End-User Satisfaction and Performance
Journal of Management Information Systems
Proceedings of the 2012 iConference
Modelling user participation in organisations as networks
Expert Systems with Applications: An International Journal
International Journal of Information Management: The Journal for Information Professionals
The Journal of Strategic Information Systems
Information Resources Management Journal
The Collaborative Use of Information Technology: End-User Participation and Systems Success
Information Resources Management Journal
EIS Information: Use and Quality Determinants
Information Resources Management Journal
Involving End Users to Mitigate Risk in IS Development Projects
Journal of Organizational and End User Computing
Involving End Users to Mitigate Risk in IS Development Projects
Journal of Organizational and End User Computing
Information Technology Management Practice: Impacts upon Effectiveness
Journal of Organizational and End User Computing
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User participation has been widely touted by the MIS community as a means to improve user satisfaction with systems development. This claim, however, has not been consistently substantiated in the empirical literature. In seeking to explain such equivocal results, the effects of four contingency factors - task complexity, system complexity, user influence, and user-developer communication - on the relationship between user participation and user satisfaction were investigated. As suggested in the literature, this research tests hypotheses that these specific contingency factors should aid in identifying situations where user participation would have a strong relationship with satisfaction.Analysis of 151 independent system development projects in eight different organizations indicated that user participation has a direct relationship with user satisfaction. In addition, the four contingency factors were found to play key roles on this relationship. Task complexity and system complexity proved to be pure motivators. That is, the strength of the participation-satisfaction relationship depended on the level of these factors. In projects where there was a high level of task complexity or system complexity, the relationship between user participation and user satisfaction was signifiantly stronger than in projects where task complexity or system complexity was low. User influence and user-developer communication were shown to be independent predictors of user satisfaction. That is, user influence or user-developer communication was positively related to user satisfaction regardless of the level of participation.The results help explain the relationship between user participation and user satisfaction by suggesting the nature of the relationship under different sets of conditions. The implications are relevant to system developers and to academicians seeking to explain how, when, why, and where user participation is needed.